- Leading a team of Solution engineers to deliver support for engineering, operations, and partner successSolutions engineer team was responsible for supporting operations, partner success, and engineering for the below items- Support operations and partner success with partner on-boarding, troubleshooting and maintaining our integrations with our partner's systems.- Interacting with partners to gather requirements, perform integration setup/testing, and provide support for… Show more - Leading a team of Solution engineers to deliver support for engineering, operations, and partner successSolutions engineer team was responsible for supporting operations, partner success, and engineering for the below items- Support operations and partner success with partner on-boarding, troubleshooting and maintaining our integrations with our partner's systems.- Interacting with partners to gather requirements, perform integration setup/testing, and provide support for incidents, bugs, or troubleshooting.- Support software engineers for our integrations team with building comprehensive requirements, code analysis, and in-depth solution proposals.- Create and maintain various Python jobs. These jobs often automate actions that our operations team had to do manually, or helped to win additional revenue by providing short-term solutions as proof of concept.In addition to the solutions engineer team responsibilities, I have additional roles:- Provided highest tier of escalation support on a PagerDuty rotation. Incident management, RCA, troubleshooting, debugging and deploying hotfixes.- MongoDB Atlas - support and troubleshooting during escalations or incidents. Creating indexes when needed, identifying poor performing queries with the profiler, and monitoring overall performance.- General software engineering support - Engineers across the entire org frequently utilized me as resource because of my knowledge and experience with the application as a whole, and my knowledge of our operations team. Frequent working sessions with software engineers to analyze code and determine optimal solutions.-Various other hats such as managing snowflake, writing queries for ops, troubleshooting Tableau reports, supporting QA team, assisting QA engineers with testing and configuration changes. Show less

Assisted with building the operations team for the Simplr project. Creating new ideas, solutions, and processes. This role has a significant focus on testing, learning, and growing the team. This often involved mentoring new hires and skill building as a team.Later in the role I became very proficient with ticketing systems and understanding how our application integrated with other systems. I also started to teach myself python to automate basic tasks that were being done manually. My… Show more Assisted with building the operations team for the Simplr project. Creating new ideas, solutions, and processes. This role has a significant focus on testing, learning, and growing the team. This often involved mentoring new hires and skill building as a team.Later in the role I became very proficient with ticketing systems and understanding how our application integrated with other systems. I also started to teach myself python to automate basic tasks that were being done manually. My role migrated to a technical operations role where I became more engaged with the engineering team to facilitate new projects between operations and engineering, maintain our application configuration, and shape the product as a whole. Show less

Simplr

New business phone based technical support for PCs and "smart" devices for home and SMB clients of multiple internet service providers. Included troubleshooting internet connected devices and assisting with setting up new devices. I was one of the top performers in this role and became a source of knowledge and a mentor to many colleagues.

Phone based technical support for smart phones and mobile devices. Troubleshooting and technical support for a major wireless carrier as part of a 'white glove' service.

Crossmark is a merchandising company and I mainly provided auditing services and display installs or resets for retail stores.

CPM is a merchandising company and I mainly provided auditing services and display installs or resets for retail stores.

I was providing a small magazine company, Precision Shooting Magazine, with IT services on an as needed basis.

I provided online chat and email customer service for a software company, WebMaster INC. I worked closely with the developers in beta/bug testing software releases. In addition my responsibilities included assisting in management of a large online community of chat rooms(IRC) and managing the community forums.