David Ennis

David Ennis Email and Phone Number

Product Manager | Leading Cross-Functional Teams, Delivering Technology Solutions @ Dell Technologies
round rock, texas, united states
David Ennis's Location
Glasgow, Scotland, United Kingdom, United Kingdom
David Ennis's Contact Details

David Ennis work email

David Ennis personal email

n/a

David Ennis phone numbers

About David Ennis

Enthusiastic Product Manager with a proven track record of driving innovation and delivering business-critical applications within the technology sector. Expertise in managing the full product lifecycle, from design and prioritization to launch and optimization. Skilled in leveraging AI/ML and Gen AI/LLMs to enhance product capabilities and drive cost savings. Strong collaborator with experience leading cross-functional teams and managing complex projects.

David Ennis's Current Company Details
Dell Technologies

Dell Technologies

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Product Manager | Leading Cross-Functional Teams, Delivering Technology Solutions
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
David Ennis Work Experience Details
  • Dell Technologies
    Product Manager
    Dell Technologies Dec 2022 - Present
    Glasgow, Scotland, United Kingdom
    • Managed design and prioritization for business-critical application, delivering multi-million dollar annual cost savings.• Integrated AI/ML models to automate troubleshooting and improve efficiency.• Leveraged Gen AI/LLMs to enhance productivity and unlock conversational opportunities.• Integration and digitalization of end to end customer handling process to ensure effective resolution.
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  • Dell Technologies
    Business Operations Consultant
    Dell Technologies Dec 2021 - Dec 2022
    Glasgow, Scotland, United Kingdom
    • Established and standardized processes for operational readiness of new products and services.• Improved structure, governance, and communication for the technology, process, and standardization team
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  • Dell Emc
    Program Manager
    Dell Emc May 2018 - Dec 2021
    Glasgow, United Kingdom
    • Led DCEC Migration Program: Onboarded 15k+ users to a new integrated contact center platform, developed 30k+ routing rules, and retired multiple legacy technologies, eliminating thousands of security vulnerabilities.• Led Dynamic Routing Program: Influenced roadmap and strategic investments, defined priorities, and collaborated across IT, CSG, ISG, and GPE to ensure feature design met user and business needs.• Led EMEA IVR Standardization Project: Deployed speech recognition software across 14 countries, reducing contact volume.
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  • Dell Emc
    Project Manager
    Dell Emc Sep 2015 - May 2018
    Transfer Reduction Lead • Identified opportunity and implemented global initiatives to reduce unnecessary customer transfers by 8%, resulting in significant cost savings and improved customer experience. • Reduced multiple customer transfers by 11%, further enhancing the customer journey.
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  • Dell
    Project Manager
    Dell Jul 2014 - Sep 2015
    Contacts Drops & Disconnects Reduction Lead • Established governance for drops and disconnects, including analytics, cross-functional sessions, and communication of business needs. • Reduced customer releases within 30 seconds by 32% and redirects after no answer by 50%. • Removed 3k customer "dead-ends" in support processes.
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  • Dell
    Various (Realtime Analyst / Traffic Analyst / Intake Manager)
    Dell Jul 2010 - Jul 2014
    • Governed and prioritized telecom change requests, managed service levels and productivity.• Created service level governance for non-phone contacts, improving performance by 70%.• Implemented resolution-based productivity management in key EMEA areas.
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  • Response
    Service Delivery / Real Time Analyst
    Response 2008 - 2010
  • Response
    Sales Advisor
    Response 2005 - 2008

David Ennis Skills

Contact Centers Outsourcing Microsoft Excel Business Analysis Process Improvement Team Management Capacity Planning Real Time Monitoring Real Time Reports Customer Experience Customer Satisfaction Management Workforce Management Six Sigma Business Process Improvement Call Centers Service Delivery Team Leadership Crm Project Management Program Management Presentation Skills Executive Level Communication

Frequently Asked Questions about David Ennis

What company does David Ennis work for?

David Ennis works for Dell Technologies

What is David Ennis's role at the current company?

David Ennis's current role is Product Manager | Leading Cross-Functional Teams, Delivering Technology Solutions.

What is David Ennis's email address?

David Ennis's email address is da****@****ell.com

What is David Ennis's direct phone number?

David Ennis's direct phone number is (800) 433*****

What skills is David Ennis known for?

David Ennis has skills like Contact Centers, Outsourcing, Microsoft Excel, Business Analysis, Process Improvement, Team Management, Capacity Planning, Real Time Monitoring, Real Time Reports, Customer Experience, Customer Satisfaction, Management.

Who are David Ennis's colleagues?

David Ennis's colleagues are Preethi Rao, Jeff Stefani, Magdiel Ribeiro, Dev Roy, Murray Watts, 徳田和彦, Maria Fernanda Martinez.

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