Please complete the CAPTCHA to continue
@dell.com
✓
1 phone found area 800
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
David Ennis is listed as Product Manager at Dell Technologies, a with 270292 employees, based in Glasgow, Scotland, United Kingdom. AeroLeads shows a work email signal at dell.com, phone signal with area code 800, and a matched LinkedIn profile for David Ennis.
David Ennis previously worked as Business Operations Consultant at Dell Technologies and Program Manager at Dell Emc.
This section adds company-level context without repeating David Ennis's masked contact details.
AeroLeads found 1 current-domain work email signal for David Ennis. Compare company email patterns before reaching out.
Enthusiastic Product Manager with a proven track record of driving innovation and delivering business-critical applications within the technology sector. Expertise in managing the full product lifecycle, from design and prioritization to launch and optimization. Skilled in leveraging AI/ML and Gen AI/LLMs to enhance product capabilities and drive cost savings. Strong collaborator with experience leading cross-functional teams and managing complex projects.
Listed skills include Contact Centers, Outsourcing, Microsoft Excel, Business Analysis, and 19 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Glasgow, Scotland, United Kingdom
• Managed design and prioritization for business-critical application, delivering multi-million dollar annual cost savings.• Integrated AI/ML models to automate troubleshooting and improve efficiency.• Leveraged Gen AI/LLMs to enhance productivity and unlock conversational opportunities.• Integration and digitalization of end to end customer handling process to ensure effective resolution.
Glasgow, Scotland, United Kingdom
• Established and standardized processes for operational readiness of new products and services.• Improved structure, governance, and communication for the technology, process, and standardization team
Glasgow, United Kingdom
• Led DCEC Migration Program: Onboarded 15k+ users to a new integrated contact center platform, developed 30k+ routing rules, and retired multiple legacy technologies, eliminating thousands of security vulnerabilities.• Led Dynamic Routing Program: Influenced roadmap and strategic investments, defined priorities, and collaborated across IT, CSG, ISG, and GPE to ensure feature design met user and business needs.• Led EMEA IVR Standardization Project: Deployed speech recognition software across 14 countries, reducing contact volume.
Transfer Reduction Lead • Identified opportunity and implemented global initiatives to reduce unnecessary customer transfers by 8%, resulting in significant cost savings and improved customer experience. • Reduced multiple customer transfers by 11%, further enhancing the customer journey.
Contacts Drops & Disconnects Reduction Lead • Established governance for drops and disconnects, including analytics, cross-functional sessions, and communication of business needs. • Reduced customer releases within 30 seconds by 32% and redirects after no answer by 50%. • Removed 3k customer "dead-ends" in support processes.
• Governed and prioritized telecom change requests, managed service levels and productivity.• Created service level governance for non-phone contacts, improving performance by 70%.• Implemented resolution-based productivity management in key EMEA areas.
Other employees you can reach at delltechnologies.com. View company contacts for 270292 employees →
Rakesh Dubey
Colleague at Dell TechnologiesBengaluru, Karnataka, India
View →
MM
Moh Mo
Colleague at Dell TechnologiesEgypt
View →
DO
Darek Owen Medinilla Lacava
Colleague at Dell TechnologiesArgentina
View →
SS
Shanawaz Siddiqui
Colleague at Dell TechnologiesHyderabad, Telangana, India
View →
PR
Patrice Rousseau
Colleague at Dell TechnologiesCrespières, Île-De-France, France
View →
EJ
Evelyne Jousse
Colleague at Dell TechnologiesGreater Paris Metropolitan Region, France
View →
EO
Eugene Ong
Colleague at Dell TechnologiesBayan Lepas, Penang, Malaysia
View →
TL
Teoh Li Dan
Colleague at Dell TechnologiesPenang, Malaysia
View →
EM
Eric Mose
Colleague at Dell TechnologiesSan Francisco, California, United States
View →
DM
Daniel Machado
Colleague at Dell TechnologiesEldorado Do Sul, Rio Grande Do Sul, Brazil
View →
Quick answers generated from the profile data available on this page.
David Ennis works for Dell Technologies.
David Ennis is listed as Product Manager at Dell Technologies.
AeroLeads has found 1 work email signal at @dell.com for David Ennis at Dell Technologies.
AeroLeads has found 1 phone signal(s) with area code 800 for David Ennis at Dell Technologies.
David Ennis is based in Glasgow, Scotland, United Kingdom while working with Dell Technologies.
David Ennis has worked for Dell Technologies, Dell Emc, Dell, and Response.
David Ennis's colleagues at Dell Technologies include Rakesh Dubey, Moh Mo, Darek Owen Medinilla Lacava, Shanawaz Siddiqui, and Patrice Rousseau.
You can use AeroLeads to view verified contact signals for David Ennis at Dell Technologies, including work email, phone, and LinkedIn data when available.
David Ennis is listed with skills including Contact Centers, Outsourcing, Microsoft Excel, Business Analysis, Process Improvement, Team Management, Capacity Planning, and Real Time Monitoring.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the David Ennis you were looking for.
View similar profiles
