Manager Of Adult Care Management- Mercy Care
CurrentOversee the Pharmacy Lock-In Program, behavioral health utilization management and behavioral health coordinators for Medicaid acute, Long Term Care and Medicare Advantage lines of business. This includes behavioral health placement in skilled nursing facilities, assisted living centers/facilities and behavioral health group homes; court ordered evaluation and court ordered treatment; bridge medications; reinsurance; behavioral health consultation; training and education to internal and external stakeholders. I am regularly called upon as a subject matter expert in the field of behavioral health and the opioid epidemic and regularly asked to assist with RFP responses. Additionally I am responsible for policy and procedure development and update, ensuring compliance with all state and federal regulations and rules, new program development, addressing gaps in care and unmet needs for members. I have been working to address controlled medication misuse and abuse, particularly around high risk utilization. A program I developed to address this issue has been endorsed by the Arizona Rx Misuse and Abuse Coalition as a best practice program in 2016. Additionally, I developed a process for care managers to educate members, at risk for opioid overdose, on Naloxone, how to use it and provide them with Naloxone kits. Since taking over the oversight of the Pharmacy Lock-In program it has shown consistency in reducing unnecessary emergency department utilization and the use of multiple prescribers.