David Erlich Email & Phone Number

Managed day-to-day IT support needs for 2500+ employees globally including executive team via ServiceNow.Successfully implemented end-user completed Windows Update patch for 600+ devices incapable of auto-updating due to conflict in legacy Active Directory implementation.Managed inventory of on-hand hardware for rapid response and deployment of devices to new and existing users throughout the United States.Successfully completed rollout of Windows Autopilot for all new Windows based hardware.Developed one-click enrollment process for new hardware into Windows Autopilot.Rebuilt new device enrollment and deployment protocols for all new users on both Mac and PC.Managed end-user O365 licenses for appropriate applications depending on department.Managed account creation and setup for end user via Okta SSO.Managed IT portions of onboarding and offboarding of all employees and contractors.

Successfully built and managed relationships with clients to ensure satisfaction and sustainability.Oversaw all technical and software implementations including management of Mac and PC devices.Created virtual machine infrastructure for full access and operation of crucial applications on non-native devices.Directly supervised all network infrastructure and machine imaging for new hires and terminations.Owned communications and task management platform creation, integration and maintenance including Slack, Meistertask, Asana, Arive, Grasshopper, Trello, Dropbox, and proprietary internal tools.Managed day-day-client operations and communications.Managed document and information collection and review for submission to lead loan processor.Managed assistant loan processor team to successfully close files on time.

Florida

Built an industry first Proactive Support Team to be able to identify user issues and respond before the user has an opportunity to report the issue to our frontline support team.Created an industry first Incubator Team for healthcare organizations implementing our telemedicine platform into their workflows. Identified potential network infrastructure level/user level issues that would prevent success if not addressed prior to going live.Worked directly with healthcare organizations, administrators, and providers to test connectivity and assist with a successful go live and continued use.Partnered with internal implementations team within organizations to finalize platform implementation and graduate from the incubation.

Florida

Directly supervised staff of 15.Oversaw inventory control, cash management and loss prevention, including investigation of discrepancies.Designed and implemented new training and development techniques.Implemented real time payroll and schedule management tools.Organized merchandising, sales strategies and marketing.Provided peer support within district and region to other stores on inventory management and product availability.Actively supported district leader with local peer and store support projects at multiple locations to correct associate performance and profitability issues.Coached new behaviors and best practices in multiple high volume locations with considerable history of leadership turnover, inventory discrepancies and low profitability and developed them into efficient, profitable locations.Designed and supervised leadership development program for Assistant Store Leader program throughout all 20 stores in the district, directly leading to the promotion of at least 4 candidates to Store Leader.

Orlando, Florida Area

Managed a rotating list of clients including both individuals and businesses.Implemented and maintained services suites (e-mail, calendar, web etc.) for multiple organizations simultaneously.Supported Mac, Windows, iOS, Android platforms and peripherals.Oversaw project and deployment management.Negotiated and maintained contracts for agencies in healthcare, psychological testing, VIP concierge services, resort development, sporting facilities and more.On call support for client emergencies.

Celebration, Florida

Managed an office of 5 staff, including medical staff.Oversaw a practice of 1,000 patients, from scheduling to appointment completion and aftercare.Operated as a liaison between practice, insurance companies and attorney’s offices to provide prompt psychiatric evaluations of claimants.Developed first outpatient, behavioral health urgent care in the Southeast with a platform for immediate outpatient treatment of acute psychiatric patients.Generated innovative doctor-to-doctor referral system with immediate insurance verification and scheduling for patients of enrolled doctors.Created HIPPA compliant computer structure using an internal EMR platform.Managed the intake of all new patients including insurance verification and development of a comprehensive intake procedure to ensure that all new patients meet criterion for entrance into a variety programs.

Davenport, Florida

Managed and maintained services suites (e-mail, calendar, web etc.) for company of 20-25 employees.Created Mac-based infrastructure for office including desktop, portable and mobile integration.Executed staff training and development on best practices for efficiency and use of resources.Directed web and media development.