- Generate new business contacts, sales leads and potential customers; work with customers to share new products and services; attend networking events and follow-up on new business opportunities.- Lead the proposal development process and maintain responsibility for creating and delivering presentations. Created and managed the client life cycle process, starting from the initial sale through all phases of implementation. - Use advanced communications and strategic analysis skills to negotiate contract terms including coordinating site surveys and collaborating with corporate partner on deal terms.- Employ innovation and creativity to design product packages aligned with customer needs.- Manage client on-boarding processes, ensuring that their expectations and goals were fully met.- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle and growing customer relationships.- Strategize on new business and expand footprint into existing accounts.- Act as first point of contact for customer training, setup, configuration and problem solving.- Design, develop, and manage the company’s website, social media, SEO, and marketing materials; create, plan, implement external marketing campaigns and build brand awareness.- Perform as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, customer support, engineering and finance.

- Successfully oversaw multiple operational phases within this multi-faceted outsourcing company at corporate HQ with more than 75 offices throughout the US and five subsidiaries; tasked with negotiating, acquiring and maintaining telecom contracts; scheduled installations and repairs for all locations throughout the US.- Managed all office and building contracts and served as the primary contact.- Partnered with vendors on maintenance requests, office enhancements, upgrades, furniture installations and deliveries; directed installation logistics, communicated instructions to staff, IT, and property management.- Synchronized, arranged for and implemented maintenance for office systems, layouts and equipment procurement; coordinated with vendors on office supplies/equipment; conducted research to ensure cost effectiveness and the proper allocation of funds.- Oversaw A/P for office space rent, utilities, service providers, equipment and furniture leases for all locations.- When billing discrepancies were found, completed account adjustments and credits.- Built filing systems for office branch location contracts and other related information.- Managed PBX VoIP phone system; provided service and networking support at corporate HQ with five subsidiaries consisting of 250 people occupying seven floors; proactively resolved telecom needs/issues; provided feedback to co-workers, clientele and management/executives.- Coordinated with building management and other vendors on office-related issues and requests.- Helped with company event planning by coordinating the company guest list of 400+ guests; by relaying requests/changes from the executive board to the venue; and by making travel/hotel accommodations for visiting guests.- Accountable for reviewing costs to help maintain budgets.

- Oversaw all aspects beginning with hiring staff, sales, marketing, provisioning, data entry, customer service, repair and collections, and trained incoming employees on all. - Handled and resolved escalated inquiries from existing and prospective customers regarding installation and service. - Reviewed customer accounts concerning billing, service features and repairs. - Processed service orders, issued repair tickets and provisioned new installations, change, relocation and disconnect orders via Verizon Web GUI. - Ensured all works are conducted within budget parameters by the most efficient means while ensuring quality is maintained.