-Responsible for branch operations internal/3rd party vendor audit management and preparation-Assist and coordinate with licensed bankers to deepen branch portfolio driving an increase in sales and contribute to high ranking client experience-Handle cash/check transactions and basic account maintenance to increase branch experience as well as minimize bank losses

-Account manager for Capital One’s highest spending personal account consumers to provide financial services-Cross trained to investigate and resolve fraud/dispute cases while communicating efficiently with my team and other departments-Consistently met department’s daily expectations to adhere to company policies and fulfill daily goals

-Provided exceptional customer experience for basic bank accounts at inbound only call center-Trained to troubleshoot digital tech support questions regarding Capital One website and mobile app self-service options-Performed tasks across multiple systems to ensure customer satisfaction while adhering to company regulation and audit standards