Regional Manager
Medical Products Solution, Llc
Burlington, Nj
• Engage customers in the region to support Metasurg and MiMedx brand awareness and achieve strong relationships with key decision makers.• Be the customer representative and advocate for Metasurg and MiMedx. Manage local customer support to achieve and maintain high customer satisfaction.• Achieve and maintain comprehensive expertise with Metasurg and MiMedx products including user benefits, return on investment, competitive advantages, safe and appropriate use, maintenance and service business terms, etc. • Establish a consultative role with customers to establish Metasurg and MiMedx as a supportive partner and expert resource to their business.• Actively drive lead generation strategy in the region and work with Metasurg and MiMedx marketing to implement those strategies including trade shows, technical papers, mailings, etc. • Secure meetings with key customer decision makers and stakeholders to present Metasurg and MiMedx and its products. Execute convincing presentations and demonstrations to educate the customer of Metasurg and MiMedx’s key benefits and competitive advantages.• Properly care for Metasurg and MiMedx demonstration equipment including safe transport of the equipment to customer meetings and trade shows. • Execute sound business practices and follow Metasurg and MiMedx guidelines in preparing quotations, negotiating sales prices and corporate discounts. • Maintain the position of key customer contact regarding products, lead times, order status, support, etc. • Provide direct customer support including maintenance training, use training, basic service and adjustments, etc. to assure immediate response to key customer support needs in the region.• Maintain a high sense of urgency and responsiveness in reacting to business opportunities and customer requests.• Maintain awareness of local government regulatory issues and requirements in the region and work with Metasurg and MiMedx management to achieve and maintain compliance
