David Fleisch Email & Phone Number

Tampa, Florida

I work mainly in the Server, and Backup support arenas at Labtech Software; lately I've specialized in supporting MySQL databases, Windows server, IIS, Performance tuning of MySQL database, Storagecraft's ShadowProtect backup software integration and VSS integration and inner working of the technology , along with most other areas of our products inner workings, a remote monitoring and management tool based on my technical expertise with using the software for the past 7 years

Dunedin, Florida

Greets a diverse customer base with enthusiasm. Consistently meets departmental goals and objectives for 100% client satisfaction. Builds relationships with customers to promote loyalty and repeat business. Accurately handles a high volume of various payment types of cash, credit, checks, and other transactions

Tampa/St. Petersburg, Florida Area

Worked as a Tier 1 Engineer providing Workstations and Server Technical Support for Businesses via Remote Support Applications- Served a full time position answering phones and taking technical responsibility for Initial Workstation and Server diagnostics via Remote Desktop and VNC connections - Handled new service tickets, answer incoming phone calls and make followup calls about service desk tickets. Employed a step-by-step troubleshooting technique to resolve issues, and complete work. - Consulted Tier 2 Engineers on Advanced Server topics and Escalations.Hardware repairs, Diagnostics; OS Re-Builds; Consulting via Engineering RecommendationsWorked extensively with Autotask, Connectwise and Outlook 2013 which were used as my primary means of communication throughout the dayPrimarily used Microsoft CRM for Customer and Contact specific Documentation, IP Addresses, Tracked Hardware Resources, Notes, Contract Statuses of devices, and Network Mapping.Spoke to end-users regarding technical problems when dealing with Workstations, Network Equipment, Smart Phones, and Windows Servers. Creating service tickets and properly documenting phenomenon is weighted heavily.Used Escalation when required to pass issue along the chain of command.- Spoke with the Tier 2 support team exclusively about issues and communicated engineer recommendations to the purchasing department, with notes about the customer’s requests detailed within.

Palm Harbor, Florida

Innovative problem solving skills with PC hardware and software issues.Windows reinstallation and driver work, along with hardware upgrade advice.Extensive hardware experience incl.Apple iPhone Hardware and software skills.AndroidProficient in computer repair, design, build and customizations.Windows 3.1, ME, 2000, XP, Windows 7 file management and skills.Windows networking, Data recovery, malware and virus discovery and removal.Implementation of security protocols,Live CDs, customization of windows installations, and troubleshooting techniques outside of a bootablewindows environment.Electronic and mechanical know how. Completed user functional review, and acceptanceHands-ONPerformed all the technical support for a mid-sized company with a network infrastructure of five PCs and twoprinters. Analyzed the client requirements and setup the email accounts in a hosted, POP3 environment.Provided guidance to senior citizens on pc operation and basic software operation to make them comfortablecompleting computer tasks and web navigation

Associate Of Arts (Aa), Computer Science

High School Diploma, Computer Technology/Computer Systems Technology