Rami Altwam Email & Phone Number

Greenville, South Carolina, United States

Remote and on-site IT setup, support, sales, and management for SMB and enterprise environments in the financial, medical, government, manufacturing, educational, and other various facilities, both public and private under a single MSP platform• Spun up Hyper-V and VMware ESXi servers for various clients on premise using remote access controller.• Performed server migrations and consolidations of physical servers using Hyper-V with zero downtime. • Spun up Windows server 2012-2019… Show more Remote and on-site IT setup, support, sales, and management for SMB and enterprise environments in the financial, medical, government, manufacturing, educational, and other various facilities, both public and private under a single MSP platform• Spun up Hyper-V and VMware ESXi servers for various clients on premise using remote access controller.• Performed server migrations and consolidations of physical servers using Hyper-V with zero downtime. • Spun up Windows server 2012-2019 server. • Performed network segregation using VLANs to decrease broadcast traffic, enhance security, and management. • Assisted management team with migrating from Kaseya BMS and Kaseya VSA to ConnectWise Manage and ConnectWise Automate. • Managed one my company’s largest clients that was comprised of over 100 locations.• Setup and supported MS AD, DNS, DHCP, Azure, SharePoint, Exchange, and GPO.• Provided pre and post technical sales and support for new and existing clients. • Onboarded new clients and implemented company standard polices. • Migrated new and existing clients to latest company solution stack. • Setup and managed WatchGuard, Sophos, Barracuda, and SonicWall firewalls. • Setup and managed spam filter and DNS solutions such as Barracuda, Mimecast, and Sophos. • Setup and tested local and cloud backup platforms such as Barracuda, Symantec, Datto, Storage Craft, WSB, and Veeam.• Performed facility site survey using Microsoft Visio. Show less

Anderson, South Carolina, United States

• Leveraged PSA and RMM software such as ConnectWise, Labtech Automate, and SolarWinds N-able to maintain and support managed clients and meet or exceed SLA’s. • Replaced, migrated, and supported Windows servers including VMware, HyperV, and stand-alone servers. • Installed, configured, and supported various network concepts such as firewalls, routers, switches, and AP’s.• Resolved service requests escalated by L2 team members and performing L2 tasks including isolating and… Show more • Leveraged PSA and RMM software such as ConnectWise, Labtech Automate, and SolarWinds N-able to maintain and support managed clients and meet or exceed SLA’s. • Replaced, migrated, and supported Windows servers including VMware, HyperV, and stand-alone servers. • Installed, configured, and supported various network concepts such as firewalls, routers, switches, and AP’s.• Resolved service requests escalated by L2 team members and performing L2 tasks including isolating and resolving ongoing problems with & without vendor assistance.• Performed interim service manager duties for 9 months along with L3 IT support engineer duties. Managed and supported over 12 engineers daily and assisted HR with all engineers hiring and evaluations. • Performed client consultations for hardware and software replacement and upgrades.• Created access-list policies for users for email, internet, and LAN. • Supported and managed VoIP and PBX systems. • Managed and supported Office 365. • Provided L1 and L2 team members with daily technical support and training. Show less

Anderson, South Carolina, United States

• Successfully lead the newly formed managed services department and migration of over 100 high volume clients and was instrumental in shifting customer mindset to a primarily remote management solution.• Secured and shared company and user data and software over local and remote networks• Setup and maintained local and remote backup solutions. • Maintained and supported Windows server’s. • Resolved simple to complex OS and application related problems with & without vendor… Show more • Successfully lead the newly formed managed services department and migration of over 100 high volume clients and was instrumental in shifting customer mindset to a primarily remote management solution.• Secured and shared company and user data and software over local and remote networks• Setup and maintained local and remote backup solutions. • Maintained and supported Windows server’s. • Resolved simple to complex OS and application related problems with & without vendor assistance. • Managed and supported license and software databases.• Resolved service requests escalated by L1 team members and performing L1 tasks.• Provided L1 team member’s technical support and training. Show less

Anderson, South Carolina, United States

• Provided remote and on-site technical support for individuals and SMB environments. • Setup and supported email services. • Installed and managed new PC’s, printers, and scanners. • Supported and setup mobile devices for both Apple and Android products.• Performed basic network and server support. • Installed and terminated Cat5e & Cat6 wire. • Installed and setup NVR’s. • Ran malware and virus scans both manually and using software tools.

Anderson, South Carolina, United States

• Designed and assembled Intel and AMD PC’s.• Installed, updated, configured, and troubleshot Windows & Mac computers. • Opened ticket and followed up with users to update and discuss needs.

Anderson, South Carolina, United States

• Successfully replaced several hundred defective OptiPlex system boards with limited end-user interruption.