David Fleming Email & Phone Number

Driven IT service desk officer with 6+ years experience in the mobile/telecommunications industry. With a drive to further my career into more technical and challenging roles.A level head and rational approach to problem solving leads me to solve IT technical issues in a fast and reliable manner. Ability to explain procedures in a practical and user-friendly way means that many IT problems can be solved via the telephone.Quick learner and good with KB articles who is looking for the right opportunity to bring my expertise to a new position and expand my IT skills to a higher and more challenging role.Excellent knowledge with mobile based data systems support from my time working at Optus, applications and Level 1 service desk support to Corporate Network and system Administrators with mobile and VPN data issues performing required troubleshooting before escalating to a higher level. Including level 1 support for Blackberry Services. Vast knowledge of hardware software and small network setup and experience with Incident management systems. Currently planning to study online for diploma of information technology networks from 2019 to improve my skill set and further my career goals.

Listed skills include Customer Service, Mobile Devices, Computer Hardware Troubleshooting, Microsoft Office, and 3 others.

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  Tafe Nsw

  Information Technology