- End-to-end engineering and solution design for all global enterprise voice, video, conferencing and A/V solutions (CUCM, CUC, TP, SIP, WebEx, cloud services, custom solutions etc.)- Product and lifecycle management for voice, video and conferencing infrastructure- April 2019 – present: Overall service ownership for voice, video and conferencing including business operations and service management accountability- Primary internal business development lead. Interfacing with major clients and executive leaders to create business cases onboarding or upgrading voice/video/conferencing services. - Recent examples:  Core infrastructure connectivity design and business case for Contact Center as a Service  Global migration from audio to cloud/web video conferencing including enterprise license agreement. Growth of total consumption to 40MM+ minutes/month in conferencing services.  Extending enterprise voice, video and A/V to Europe and Asia markets managing from business case development and executive communication through delivery  Development and approval of business case for migration and/or upgrade of voice services at all retail banking locations at TD (2200+)- Management/project lead for major initiatives and strategic projects (Data center relocation, Global voice platform rebuild etc.)- Vendor and contract negotiation/management support (Verizon, Bell Canada, Cisco, IBM, BT, Telemate etc.)

- Key engineering resource on the team that was responsible for the design, installation and configuration of the TD Bank Enterprise Voice Coreo Growth for 90,000 endpointso Centralized call processing utilizing SIP with +E.164 global dial plano Cisco Prime Suite (Assurance, Analytics, Provisioning)- Lead engineer for migration of the first 6000 users from legacy CUCM platforms- Lead engineer for initial deployment of Cisco WebEx (CWMS) at TD- Gathering of business and technical requirements- Deployment of new sites and upgrade of existing sites- Software upgrade planning and execution- Providing guidance and training for engineers on the delivery and support teams- Creating process, procedure and design documentation

- Designing and deploying network services to new sites and upgrading legacy sites including switch/router configuration development- Designing and deploying voice services to new sites and upgrading legacy sites. (Cisco CUCM, Cisco CME, SRST)- Building and deploying voice gateways (MGCP and SIP managed with TDM PSTN)- Creating and deploying QoS policies for LAN and WAN environments.- Troubleshooting and solving complex routing and switching problems- Creating network documentation

- General IT support for residential customers along with small and medium size businesses on the Treasure Coast of Florida. (Virus removal, program training, data backup etc...) - Designing, building and maintaining networks with residential and business class routers from Cisco, Belkin and Linksys.- Operating the day to day business. (scheduling, accounting and advertising etc.)

- Managed a team of six IT professionals providing network support to 2nd Battalion, 2nd Marine Regiment.- Designing, configuring, deploying and maintaining both classified and unclassified LAN and WAN networks using protocols such as BGP and EIGRP.- Setting up and maintaining multiple Windows Server environments with Exchange services as part of the Marine Corps Enterprise Domain. - Monitoring network for performance and availability with What’s Up Gold, Solar Winds and HP Openview.- Troubleshooting end user PC and network connectivity issues.- Deployed several computer labs in Iraq with satellite communications providing internet access.