• Create architectural blueprints for business initiatives to ensure consistency across markets and products, track progress to move from legacy to future state platforms• Defining the architecture roadmap and deployment plan, working to ensure that risk processes and platforms are moving in right direction.• Ability to consolidate and correlate disconnected business needs, processes and articulate their collective relevance through analysis • Manage policy, procedure, and customer facing communication programs and governance including BAU routines for Small Business Relationship Banking• Serve as a single point of contact and liaison between Small Business Relationship Banking and Small Business Lending Operational Excellence• Conduct process walkthroughs with process owners as changes are made with the intent of identifying procedural inadequacies by understanding internal controls, processes, and systems before changes/new processes are implemented• Demonstrate a solid understanding of the business process, drivers for change and recommend the right solution • Maintain the inventory and knowledge base on business processes, business capabilities and technical components along with other architectural artifacts e.g. data architecture, application architecture• Brainstorming and negotiating effectively with various stakeholders to continuously come up with best design

• Understand customer needs and drive for clarity through thoughtful requirements gathering and documentation.• Facilitate Backlog Refinement Meetings, while assisting in Sprint Planning, Pointing, and commitment sessions.• I work closely with Project Owner/Client to translate MVP and needs to other LOB’s.• Active part of daily working sessions after daily Stand Up.• Partner with Scrum Master and other team members to ensure we are working through tasks while utilizing Jira software for insights.• Acts as liaison between Product Owner and Scrum Team to help ensure MVP is achieved and User Stories are digestible for future Sprints.• Directs and serves as a mentor to less experienced staff.• Understand the various data sources and have become a Subject Matter Expert (SME).• Partner with the SMEs and IT to ensure all relevant documentation and acceptance criteria is on point.• Coordinate and facilitate meetings to review/discuss availability and change requests and customer impacting issues.• I ensure compliance with the organization's policies and technology standards.• I act as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems. • I provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.• I work with user groups to provide training, resolve questions, assess user needs, and recommend changes. Preparing specifications for system changes. • I assist development of system requirement, test plan components, and Acceptance Criteria. • I act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.

• Lead and manage the design, development and implementation of marketing and sales programs company-wide along with P&P for all brands while providing subject matter expertise to all owners and stake-holders.• Co-Build and maintain all business process documentation while providing leadership to support change requests along with project implementations strategies. • Acted as a Scrum Master routinely assess the operational process documentation and related controls for ongoing compliance while reviewing and managing program applications, records and databases to maintain consistency and up-to-date information.• Conduct cost-benefit analysis to support the feasibility of all proposed solutions. • Utilize, influence and drive change through elicitation techniques like brainstorming, requirement workshops, focus groups and others.• Develop, drive and maintain project documentation, related timelines and progress reports for smaller business initiatives while providing feedback to directors to keep projects on task.• Benchmark and compare our P&P to our competition and find ways to improve and evolve; continuously look for new technology and KPI improvements to reach company performance goals.• Develop key strategies and guidelines that will define how and when campaigns are rolled out, marketed, and tracked.• Establish and maintain strategic goals and financial objectives by preparing an annual forecast including market penetration, budget, expenses, and profit of products. Maintain budget levels by monitoring expenditures, analyzing variances, and initiating corrective action. Administer and report on the annual operating budget for the service department.• Research and analyze current industry best practices and tools to implement for social media content, while upholding legal guidelines and communication strategies.

• • Participates in branding methods to proactively increase sales concepts while working closely with Sales and Marketing on customer life cycles.• Working knowledge of web applications, responsive UI designs, websites, end user experience, enterprise content management, search and Ecommerce platform with the ability to bridge user experience and technology.• Built and retained high performance teams by hiring, developing, mentoring, and motivating skilled professionals that fit the culture, vision, and direction of our brand.• Participated and led company-wide retention programs to assist QA increase retention 20%, increasing ADPT, and lowering CPA. • Develop and maintain Backlogs, User Stories, Workflows, Process flows, and Sprint Planning. • Partner with Project Managers and I.T. as the Scrum Master to ensure all “go to market” strategies (MVP’s) are on task and ready for Sprint Release dates.• Instrumental in designing and implementing successful tracking tools, leadership plans, metrics, and growth plans for various departments through the U.S. • Cultivated process improvement plans for sales, product cycles and advance sales processes, while incorporating metrics to effectively score and rank departments and teams.• Responsible for training managers and employees; planning, assigning, and directing work; and appraising performance Proactively developed management team members, identifying and mentoring future leaders.• Analyzed team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets are met for each product line.• Write Business Requirements and Facilitate all Scrum Team Stand ups, and Refinement sessions.

• ● Co-Build out initiatives as well as strategies through critical thinking projects with C-Level Executives.● Instrumental in launching of E-Commerce strategies. All while improving processes on Gemini Yahoo’s digital marketing and online advertising platforms for B2B● Reinforced sales & marketing concepts along with effective application of sales methods, while managing metrics and assisting with operational training for new hires of all product suites.● Lead initiatives in developing product specific needs assessments; conducting the program, analyzing and presenting results as well as recommendations to executive team.● Consulted with client, Revana end users, support, management, and executives. Ensuring all marketing, sales, and product fulfillment were met through the training processes as well as initiatives rolled out.● Created sales tools for teams to ensure higher success rate and increased employee engagement. Including email templates, voicemail scripts, process improvement guides, and product marketing campaigns.● Partner with COO, Sales Director, CEO, of clients to ensure customer satisfaction and company goals were targeted accordingly.● Created a position as a product webinar specialist completing over 92 online walkthroughs in 45 days with a conversion of 67% to help increase sales efforts.● Integrated functional strategies, utilizing business expertise, analytic skills, and data translation to reach product financial and operational goals.● Worked closely with executive team to creatively cultivate ways to improve a 90-day sales and long term life cycles with advanced sales processes, while adhering to companies Agile and Waterfall methodologies.