David Follett Email & Phone Number

Arizona, United States

Arizona, United States

Arizona, United States

• Create architectural blueprints for business initiatives to ensure consistency across markets and products, track progress to move from legacy to future state platforms
• Defining the architecture roadmap and deployment plan, working to ensure that risk processes and platforms are moving in right direction.
• Ability to consolidate and correlate disconnected business needs, processes and articulate their collective relevance through analysis
• Manage policy, procedure, and customer facing communication programs and governance including BAU routines for Small Business Relationship Banking
• Serve as a single point of contact and liaison between Small Business Relationship Banking and Small Business Lending Operational Excellence
• Conduct process walkthroughs with process owners as changes are made with the intent of identifying procedural inadequacies by understanding internal controls, processes, and systems before changes/new processes are.

Chandler AZ

• Understand customer needs and drive for clarity through thoughtful requirements gathering and documentation.
• Facilitate Backlog Refinement Meetings, while assisting in Sprint Planning, Pointing, and commitment sessions.
• I work closely with Project Owner/Client to translate MVP and needs to other LOB’s.
• Active part of daily working sessions after daily Stand Up.
• Partner with Scrum Master and other team members to ensure we are working through tasks while utilizing Jira software for insights.
• Acts as liaison between Product Owner and Scrum Team to help ensure MVP is achieved and User Stories are digestible for future Sprints.

Tempe, AZ

• Lead and manage the design, development and implementation of marketing and sales programs company-wide along with P&P for all brands while providing subject matter expertise to all owners and stake-holders.
• Co-Build and maintain all business process documentation while providing leadership to support change requests along with project implementations strategies.
• Acted as a Scrum Master routinely assess the operational process documentation and related controls for ongoing compliance while reviewing and managing program applications, records and databases to maintain.
• Conduct cost-benefit analysis to support the feasibility of all proposed solutions.
• Utilize, influence and drive change through elicitation techniques like brainstorming, requirement workshops, focus groups and others.
• Develop, drive and maintain project documentation, related timelines and progress reports for smaller business initiatives while providing feedback to directors to keep projects on task.

Chandler

• Participates in branding methods to proactively increase sales concepts while working closely with Sales and Marketing on customer life cycles.
• Working knowledge of web applications, responsive UI designs, websites, end user experience, enterprise content management, search and Ecommerce platform with the ability to bridge user experience and technology.
• Built and retained high performance teams by hiring, developing, mentoring, and motivating skilled professionals that fit the culture, vision, and direction of our brand.
• Participated and led company-wide retention programs to assist QA increase retention 20%, increasing ADPT, and lowering CPA.
• Develop and maintain Backlogs, User Stories, Workflows, Process flows, and Sprint Planning.
• Partner with Project Managers and I.T. as the Scrum Master to ensure all “go to market” strategies (MVP’s) are on task and ready for Sprint Release dates.

• Co-Build out initiatives as well as strategies through critical thinking projects with C-Level Executives.
• Instrumental in launching of E-Commerce strategies. All while improving processes on Gemini Yahoo’s digital marketing and online advertising platforms for B2B
• Reinforced sales & marketing concepts along with effective application of sales methods, while managing metrics and assisting with operational training for new hires of all product suites.
• Lead initiatives in developing product specific needs assessments; conducting the program, analyzing and presenting results as well as recommendations to executive team.
• Consulted with client, Revana end users, support, management, and executives. Ensuring all marketing, sales, and product fulfillment were met through the training processes as well as initiatives rolled out.
• Created sales tools for teams to ensure higher success rate and increased employee engagement. Including email templates, voicemail scripts, process improvement guides, and product marketing campaigns.

Master Of Business Administration - Mba, Business Strategy, 4.3

Bachelor'S Degree, Behavioral Sciences

Associate'S Degree, Business Administration, Management And Operations, 3.8