David Foote Email & Phone Number

Full time administrator on Atlassian suite of projects, including Jira Software and Jira Service Management, working to deploy and refine service management across the organization. Notable projects:Developed SOC1 compliant workflow with Investments IT team to ensure process complianceDeveloped and deployed new software project standards to over 40 projects with project management officeDeveloped large set of Python scripts and libraries for data extraction, configuration cleanup and automation of Atlassian productsBuilt-out dynamic change management process driven by Jira Assets

Managed ten senior and lead systems engineers on endpoint engineering and departmental application management teamsEstablished automation projects, including user provisioning and equipment returnDeveloped PowerBI dashboards to share consolidation progressManaged deployment of new split-tunnel VPN on managed endpointsOversaw completion of departmental data self-service portalLed deployment of laptop lockers to support students and faculty

Detroit, Mi

Led service portfolio project team for documenting C&IT services and service dependenciesDeveloped requirements for ITSM tool RFPCo-led ITSM tool RFP teamCo-led incident, service request, problem, and change process improvement teamsLed implementation and lead SME for new ITSM tool (Cherwell) for change and incident/service request processesDesign SME for migration of case management from Salesforce to Cherwell Developed python scripts for KB data export and example Cherwell integrationsDesign lead for datacenter inventory tracking through Cherwell CMDBManaged lead business system analyst in support of ITSM tools and processes

ISM 5994 - Software Tools for Business Applications

Detroit, Mi

Reimplemented ITSM tool (Footprints) for incident/service request processesIncorporated 6 school, college, and division IT teams onto shared toolImplemented division-wide change management process in FootprintsImplemented division-wide desktop inventory tracking system in Footprints CMDBDeveloped Cognos reports for ITSM reportingDeveloped perl scripts for KB data export and data maintenance in Footprints

Detroit, Mi

Provided computer hardware and software support to entirety of SLIS faculty and staff Responsible for designing and building $50k digitization labTested, installed, deployed, and maintained both physical and virtual Windows and Linux servers running various applications for academic and administrative useDeployed Adobe Connect for delivery of online coursesUsing reporting functions in various systems to keep management informed on faculty usage of E-Learning technologies Responsible for the hiring and everyday management of up to 3 graduate student technology assistants, who are responsible for student tech support as well as individual projects as assigned Managed 10 seat Certiport testing center, including management and training of proctors, procurement and provisioning of testing computers

Adjunct for the following classes:LIS 7430 - Multi-user computing Environment, Online Winter 2011LIS 7440 - Scripting Languages, Online Winter 2012LIS 7440 - Scripting Languages, Online Winter 2013

Mlis, Library And Information Science

Activities and Societies: Vice President/President, ASIS&T, WSU ChapterI received my Masters in Library and Information Science.

Ba, History