Manage a team of security engineers with a focus on continuous process and procedure improvements to increase client satisfaction and accelerate revenue. Team was responsible for configuring new firewalls (Cisco/CheckPoint/Palo Alto) for our clients in either a Managed Hosting or Colocation environment. Strong emphasis was placed on all Change Management activities, developing lessons learned and remediation plans for any unsuccessful changes along with identifying any areas of efficiency… Show more Manage a team of security engineers with a focus on continuous process and procedure improvements to increase client satisfaction and accelerate revenue. Team was responsible for configuring new firewalls (Cisco/CheckPoint/Palo Alto) for our clients in either a Managed Hosting or Colocation environment. Strong emphasis was placed on all Change Management activities, developing lessons learned and remediation plans for any unsuccessful changes along with identifying any areas of efficiency improvements for successful changes. Managed large-scale and strategic implementations to ensure client satisfaction and meet Company objectives. Manage relationships with technical supporting organizations. Hold monthly 1-1 meetings with direct reports as well as mid-year and year-end performance reviews. Show less

Sr. Manager of US Technical Implementations was responsible for integration of technical delivery teams to ensure timely and error free deployment of client solutions. Team tasks include Hosting, Security and Network client configuration, implementation of CTL managed Infrastructure and applications, accurate and timely installation of services and troubleshooting coordination of technical issues. Establish quality metrics & performance standards to achieve Company objectives, client… Show more Sr. Manager of US Technical Implementations was responsible for integration of technical delivery teams to ensure timely and error free deployment of client solutions. Team tasks include Hosting, Security and Network client configuration, implementation of CTL managed Infrastructure and applications, accurate and timely installation of services and troubleshooting coordination of technical issues. Establish quality metrics & performance standards to achieve Company objectives, client satisfaction, and provide direction for continuous process and performance improvement. As Sr. Manager of Technical Implementations the Hosting Compute and Network/ Security team managers reported directly to me. Specific focus was placed on continuous process and procedure improvements in order to increase client satisfaction and provide more efficient delivery of our managed solutions. I also managed large-scale and strategic implementations to ensure client satisfaction while meeting Company objectives. Performed bi-weekly one on ones with my direct reports as well as year-end performance reviews. Show less

Managerial responsibilities included working with our Sales Engineers and Project Managers teams to ensure accurate documentation is obtained prior to starting on new builds, working with managers located in EMEA, Singapore and India to share ideas and come up with new and more efficient methods to deliver our solutions. Managed a team of 10 direct reports in various US locations and an additional 15 who indirectly reported to me from the global regions. New environment builds consisted of… Show more Managerial responsibilities included working with our Sales Engineers and Project Managers teams to ensure accurate documentation is obtained prior to starting on new builds, working with managers located in EMEA, Singapore and India to share ideas and come up with new and more efficient methods to deliver our solutions. Managed a team of 10 direct reports in various US locations and an additional 15 who indirectly reported to me from the global regions. New environment builds consisted of blade environments from HP or Cisco (UCS), standalone servers and clustered environments. Managed multiple large projects to build out new client environments for several of CTL’s top 100 Show less

Responsible for managing the Adaptive Support team made up of 12 Associate Engineers. This included providing the technical training required to support our clients, hold regularly scheduled one on one meetings in order to ensure employees are staying on track for their goals and providing guidance in order to advance their careers. Was also responsible as the acting Operations Manager for 2 top 50 CTL clients while performing regular duties on a daily basis.

Managed a team of 11 System Administrators and 5 Engineers (Windows and Linux) responsible for OS and Infrastructure support built on the Cisco UCS platform, 15 Chassis in 2 data centers both with clustered Fabric Interconnects, SAN and local storage, Nexus 1000v and vSphere 4.0. Responsible for problem identification including staying current with Cisco Bug Scrubs on both the UCS and N1IKv platforms, creating Runbook procedures for environment upgrades, recommendations around environment… Show more Managed a team of 11 System Administrators and 5 Engineers (Windows and Linux) responsible for OS and Infrastructure support built on the Cisco UCS platform, 15 Chassis in 2 data centers both with clustered Fabric Interconnects, SAN and local storage, Nexus 1000v and vSphere 4.0. Responsible for problem identification including staying current with Cisco Bug Scrubs on both the UCS and N1IKv platforms, creating Runbook procedures for environment upgrades, recommendations around environment configurations according to Cisco best practices, providing documentation/knowledge transfer to my team on how to build/maintain and support a UCS environment. In addition to managing the support team I was responsible to ensure seamless functional escalations across organizations, facilitate hierarchical escalation, Vendor interaction and escalation, procedural adherence, conducting employee 1-on-1's. Show less

Responsible for all aspects of delivering and supporting dedicated client support. This included, facilitate hierarchical escalation, vendor relation interaction and escalation, continual process and procedure review and improvement, conduct employee 1-on-1's, monitoring of managed client services, Resolution of internal and external client cases, Metric adherence and Escalation life-cycle management