Director Of Operations
• Oversaw, operated, and modernized all areas of a non-profit transportation company of 150 employees, comprising 6 unique programs with over 650,000 rides per year• Developed annual budget, performance goals, processes, effective strategies and operations improvements• Created, staffed and successfully operated a call center.• Drove operational excellence across the organization, refining and/or creating automated, scalable systems and processes that grow in complexity, while maintaining high quality standards• Created and maintained open and effective lines of communication with community groups, developers, private sector, foundations, municipalities and government agencies• Controlled and minimized labor overtime and other operating expenses• Developed necessary policies and programs which guided the organization in maintaining and improving itself• Researched and wrote grants (State and Federal) that benefited the origination and people we service.