Optimisation Engineer
CurrentTO BE A TECHNICAL EXPERT IN THE SPECIFIED TECHNOLOGY AREA, MONITORING NETWORK FAILURES & SERVICE OUTAGES TO DRIVE RECCOMENDED IMPROVEMENTS TO SERVICE DESIGN, FAULT INVESTIGATION & SERVICE RESOLUTION TECHNIQUES DEVELOP & MAINTAIN NETWORK OPTIMISATION CAPABILITY WITHIN NETWORK RAIL TELECOMS FOR SPECIFIC TECHNICAL AREAS TO DELIVER PERFORMANCE TARGETS FOR SERVICE AVAILABILITY & TRAIN DELAY REDUCTION ANALYSE DATA & REPORT ON UNDERLYING ISSUES THAT MAY AFFECT THE NETWORK WORK CLOSELY WITH INCIDENT MANAGEMENT/ASSET MANAGEMENT TEAMS TO DRIVE IMPROVEMENT. PROVIDE TECHNICAL EXPERTISE FOR POST INCIDENT REVIEWS & TO IDENTIFY ROOT CAUSE PROVIDE TECHNICAL SUPPORT TO PROBLEM MANAGEMENT PROCESS, HELPING TO GUIDE ISSUES TO THE APPROPIATE RESOURCE TO COMPLETE ACTION PLAN TO TIMELY RESOLUTION LEAD IMPROVEMENT INITIATIVES BY DELIVERING TECHNICAL BRIEFING MATERIAL TO USERS TO IMPROVE UNDERSTANDING OF PRODUCT & SERVICES SUPPORT SERVICE MANAGERS & STAKEHOLDERS REGARDING SERVICE OUTAGES, ACTION PLANS & RESOLUTION TECHNIQUES.