David Friedman Email & Phone Number

Idaho Falls, Idaho, United States

♦ Incident Response & Threat Hunting Kit Composition & Assembly. ◊ Manage on location cyber analysts kits for CISA ◊ Create bespoke threat hunting and incident response images for INL & International U.S. allies ◊ Part out and configure fly-away incident response kits ◊ Create technical documentation for fly-away kits. This includes device, configuration, and software inventory ◊ ♦ Red, Blue, & Purple Team Engagements ◊ Furnish and configure Red and Blue team rooms with computers and equipment ◊ Create incident response images in macOS, Windows 10, and Linux to fit the needs of the Blue team ◊ Facilitate communication channels between White cell and Blue team.♦ Systems Administration ◊ Build and manage different various hypervisors. XCP-ng (Citrix XenServer), VMWare ESXI & vCenter, VMWare Workstation, UTM (QEMU), and VirtualBox♦ Training and Presentations ◊ Training on fly-away kit maintenance and construction ◊ Training on emergency field service while on an incident response engagement

Idaho Falls

Provide advanced IT infrastructure support to the Department of Energy, Department of Homeland Security, National Nuclear Security Administration, and other agencies and contractors. Responsible for configuring multi-factor authentication, encryption, and security software on all non-classified systems. Assist cybersecurity professionals with special systems and custom configurations. Responsible for configuring all Linux desktops, laptops, and virtual machines for in-town locations at the Idaho National Laboratory. Utilize, update, and create articles for an internal knowledge-base.♦Secure and deploy Linux systems ◊Created bash scripts to automate program installs, security configuration, and MFA enforcement ◊Join Linux systems to Active Directory ◊Worked extensively to improve user authentication on Linux systems ◊CIS benchmarking and other operating system hardening for Linux systems ◊Secure and deploy Ubuntu, Red Hat, Mint, and Fedora and Arch endpoints♦Secure and deploy macOS systems ◊Integration into Active Directory ◊Utilize Jamf to push security scripts, application packages, and other security features to systems ◊Assist Jamf Engineer with troubleshooting and testing ◊Configure macOS computers for travel to sensitive countries♦Configure virtual machines for development, research, and cybersecurity ◊Windows 10, macOS, and Linux distributions ♦Completion of special projects ◊Automate Ubuntu deployment using custom bash scripts cutting deployments times ◊Acting as primary Field Service contact in Jamf testing for Mac configurations ◊Configure over a dozen systems for rapid response for NNSA active teams ◊Configured ruggedized laptops for testing in secure facilities ◊Facilitated the deployment of the work-from-home program at INL during COVID-19♦All previous Tier II job duties

Idaho Falls

Provide IT infrastructure support to the Department of Energy, Department of Homeland Security and other agencies and contractors. Responsible for enabling multi-factor authentication, encryption, and security software on non-classified Windows systems. Supported cybersecurity professionals with standard systems. Responsible for configuring Windows desktops and laptops for the Idaho National Lab. ♦Provide advanced Active Directory support for users and computers in the domain. ◊Password resets, account unlocks, and OU management. ◊Ensured repurposed computers were in the correct OUs♦Deploy Windows systems ◊PowerShell usage for scripts and fixes ◊Use of DaRT for desktop troubleshooting and resolution ◊Manually configure BitLocker on special systems ♦Configure network connections from telecommunication rooms ◊Worked with a variety of telecom technologies ranging from cat3 cables to specialized cat6 VisiPatch ◊Work with the NOC and Firewall to troubleshoot connections and network issues♦Completion of special projects ◊The foreign national migration project where all physical drives had to be pulled, tracked and replaced with SSDs. Worked with NOC to move VLAN for all foreign national machines at the lab. ◊ Configured a custom server specialized for high-resolution image processing of x-ray images. Configured a custom SuperMicro server and installed seven additional GPU’s ◊Was the primary technician for an infrastructure upgrade replacing cat3 with cat6 connections and new network equipment. Wired the patch panel to all the switches, covering for the network team, patch panel was using VisiPatch cat6 connections.

Idaho Falls

Source, recruit and interview candidates for multiple clients in the Idaho Falls area. Utilize a database of thousands of candidates and employees. Complete payroll for at least 15 different accounts and send batches for invoicing to corporate. Perform a large variety of HR duties. Acting as the only local IT for two offices.♦Demonstrated excellent communication skills, both written and verbal.♦Assess the skills of others and compare to open positions available. ◊Administer any testing required.♦Utilize a proprietary database to source, input, and hire candidates.♦Responsible for onboarding procedures, following up on performance, progressing with disciplinary action and negotiating pay increases.♦Maintained an active knowledge of Federal labor laws and Idaho specific labor laws.♦Work with candidates to create or improve on existing resumes♦Generate daily and weekly reports using a proprietary database using complex language functions ◊Example showing employees with a specific location who have incomplete I9 records: Show employee that (Branch Name = "Idaho Falls, ID") without (Forms and Procedures = "Electronic I9 & E-Verify") ◊Example for generating assignments within a specific time period: show all Assignments that ((Action Category = "Assignment" and (Activity Name = "Fill Assignment") and (Assignment Filled By.First Name = "All") and (Assignment Filled By.Last Name = "All") and (Activity.GMT Completed Date = today))♦Completed multiple upgrades to the systems within the office. Assist with all troubleshooting for hardware and software errors. ◊Installed a Cisco 24 port switch and assisted with the remote installation of the office VPN using a SimpleWAN ◊Replaced SimpleWAN firewall with Cisco ASA unit ◊Assisted with the upgrade of operating systems in the office both Linux and Windows ◊Troubleshoot laser printer and assist with resolutions ◊Troubleshoot desktops and laptops for two offices

Idaho Falls, Id, 83402

Lead a team of up to 35 agents responsible for providing technical support for PlayStation products. Take calls that escalated above a Tier 2 level. Performance managed a team in order to meet all client KPIs. Completed daily payroll and call code reports. Daily QA checks on all team member’s calls. Assisted with the hiring of all new employees. Created action plans for the progress of all team members. Responsible for all disciplinary action and termination. ♦Worked closely with the Quality Assurance team and Operations to improve the QA system to meet and improve on our client’s expectations. ◊Created a system adopted by the entire account for holding Supervisors and QA techs accountable for improving and meeting client expectations.♦Created metric reports using data gathered from Oracle and imported into custom Microsoft Excel sheets.♦Was heavily involved in the “Advanced Networking” project training and offering more complex network solutions for issues with the PSN and improving the gaming experience. ◊Train associates on the functions of ports and what ports were required for the PSN to function ◊Train on the difference of NAT type and what will be best for the PSN within the specifications of their internet equipment ◊Walk consumers and agents through using visual aids from websites such as https://portforward.com/♦Create individual action plans for every agent as a path to improve on meeting client expectations. Used a performance management system to implement rewards and disciplinary action.♦Complete payroll daily using ADP for all agents.