As a ServiceNow Developer at Nuvitek, I specialize in customizing and configuring ServiceNow instances to meet the specific needs of our clients, primarily within government contracts. My role encompasses a variety of responsibilities aimed at configuring and customizing the overall functionality of ServiceNow applications for implementation.Key Responsibilities:• Utilize JavaScript and related technologies to develop and enhance ServiceNow functionalities.• Collaborate with stakeholders during the discovery and requirements-gathering phases to ensure tailored solutions.• Implement CSM Services, developing applications that streamline customer service management requests and case fulfillment processes.• Refactor software customizations during major ServiceNow updates to ensure optimal performance and compliance.• Work in an Agile development environment alongside fellow developers, business analysts, and QA to deliver high-quality solutions.• Design and execute tests while building test data to ensure robust functionality and user experience.• Support configuration, change, and release management to maintain system integrity and performance.• Utilize and create dashboards and workspaces in ServiceNow for metrics reporting and trend analysis, driving data-informed decisions.• Develop, maintain, and design playbooks, flows, business rules, client scripts, and process documentation to ensure clarity and functionality in project execution.• Apply process definition, improvement, and design methodologies to identify and implement enhancements, ultimately improving quality, efficiency, and customer satisfaction.• Maintain accountability for the completion and accuracy of all work products delivered.Through my work at Nuvitek, I am committed to delivering innovative solutions that meet our clients' needs and drive continuous improvement in their operations.

The immersive ServiceNow training program offers a deep dive into the intricacies of the ServiceNow platform and its diverse components. From mastering Fundamentals to delving into IT Service Management, Scripting, Service Portal, Application Development, and Platform Fundamentals.Through a dynamic blend of instructor-led sessions, hands-on projects, self-paced modules, and dedicated military transition support, the program ensures that students not only acquire a comprehensive understanding of the ServiceNow ecosystem but also develop the practical skills needed to excel in real-world scenarios.Upon completion, graduates emerge well-equipped to navigate the ServiceNow landscape confidently, armed with a robust knowledge base and a profound grasp of the platform's vast potential

Strategically guides organizational leadership the holistic well-being of over 300 service members and their families. Takes a hands-on approach in managing discipline, health, morale, and welfare. Spearheads the establishment of comprehensive training and development requirements, directing impactful programs for recruitment, retention, and preparing personnel for future opportunities. Committed to fostering a thriving and resilient community within the organization.

Led a team of 50 personnel overseeing comprehensive on and off equipment maintenance for 27 B-52Hs, collectively valued at $2.8 billion. Orchestrated the management of Air Force Global Strike Command's exclusive Nuclear-enabled B-52H electronic warfare offensive and defensive avionics systems. Coordinated personnel deployments to support two Air Force Major Commands.Led the charge in driving maintenance support for U.S. Strategic Command's Nuclear Exercise, playing a pivotal role in validating Minot AFB's wartime capability. Effectively managed $36 million in facilities and test equipment, alongside a $10K annual budget. Spearheaded the institution of maintenance priorities, ensuring strict adherence to safe and reliable maintenance standards. Oversight of time compliance technical orders further exemplified my commitment to precision and excellence in every aspect of operations.

Led and directed the maintenance operations for a formidable team of 430 total force airmen, overseeing a diverse fleet of 65 aircraft across 7 different types, collectively valued at $5.2 billion, all in alignment with higher headquarters' strategic direction. Coordinated and executed major and minor inspections, repairs, and servicing, ensuring the seamless dispatch of 619 powered and nonpowered aerospace ground equipment with a combined value of $28.5 million.Proactively assessed operational risk issues, identified limiting factors, and meticulously addressed scheduling requirements. Presented comprehensive briefings to senior leadership, providing critical maintenance recommendations that played a pivotal role in shaping operational success and readiness.

President (2022-2023)Treasurer (2021-2022)Led a non-profit organization dedicated to fostering diversity, inclusion, and the well-being of over 3,000 service members and civilian employees. Proactively cultivates relationships with community partners through continuous involvement and advocacy, ensuring the provision of essential resources and support. Steers fundraising and community relations initiatives, directing efforts to support official functions, promote education, and extend vital financial aid to service members and their families.Serves as the primary advisor to installation executives, offering invaluable insights on matters shaping the recruitment and succession of Human Resources Managers. Committed to making a lasting impact on the lives of those we serve, while championing a culture of inclusivity and support.