David Galassi Email & Phone Number

Vevey, VD, CH

• As Product Senior Manager, I drive initiatives that advance our strategic objectives in content automation, validation, and analytics, supporting 1WS’s position as a leader in product content management. I work closely.
• Customer-Centric Product Strategy: Collaborate closely with cross-functional teams and clients to define… Show more As Product Senior Manager, I drive initiatives that advance our strategic objectives in content.
• Customer-Centric Product Strategy: Collaborate closely with cross-functional teams and clients to define impactful product strategies that improve content aggregation, validation, and analytics.Leadership in Execution.
• Cross-Departmental Partnership: Work alongside engineering, infrastructure, and support teams to prioritize project developments, address multi-customer issues, and align goals for scalable, cohesive solutions.
• Insight-Driven Reporting: Provide transparent, data-driven insights to internal stakeholders, reporting on KPIs to measure performance, efficiency, and the impact of new capabilities on customer satisfaction.
• Commitment to Innovation: Remain at the forefront of industry trends and emerging technologies to drive process improvements and support a culture of continuous improvement. Show less

• In my role, I lead the European Customer Care team, serving as the primary point of contact for Platinum and Gold level support across all 1WorldSync products and services. I mentor and guide a growing team of customer.
• Schedule and host regular team and face-to-face meetings to provide mentorship, guidance and leadership to a growing team of… Show more In my role, I lead the European Customer Care team, serving as the primary point.
• Schedule and host regular team and face-to-face meetings to provide mentorship, guidance and leadership to a growing team of customer care representatives
• Model and implement standards of team performance and report key metrics such as customer activity tracking, time spent per account, KPIs and other performance metrics as required
• Drive issue resolution and ensure team documents critical business processes to maintain business continuity
• Facilitate a healthy business and report progress on established goals along with issues, and resolution to Director, Customer Care and Senior Management

• Developing and maintaining excellent relations with key customers on a worldwide level
• Managing customer queries and issues through to resolution
• Strategizing and planning marketing activities and delivery of solutions for assigned customers regarding the products we deliver for them
• Managing SLA compliance; including internal & external reporting, devising dashboards or reports that meet customer requirements and align with their KPIs

• Developing and maintaining excellent relations with key customers in the EU
• Managing customer queries and issues through to resolution
• Strategizing and planning marketing activities and delivery of solutions for assigned customers regarding the products we deliver for them
• Managing SLA compliance; including internal & external reporting, devising dashboards or reports that meet customer requirements and align with their KPIs

• Logistical organisation of courses, reception of speakers and participants
• Administrative support to program coordinators
• Administrative management of University courses
• Assistant to the communication manager, creation of flyers with "In design" and updating of the website
• Development of various management tools: reservation monitoring, course evaluation synthesis

Diplôme De Commerce

University Of Cambridge First Certificate Of English

Cours D'Introduction À La Communication, Communication, General