David Galassi Email & Phone Number

Vevey, Vd, Ch

As Product Senior Manager, I drive initiatives that advance our strategic objectives in content automation, validation, and analytics, supporting 1WS’s position as a leader in product content management. I work closely with engineering, infrastructure, and customer support to enhance our platform’s capabilities and ensure our solutions align with the evolving needs of our clients.• Customer-Centric Product Strategy: Collaborate closely with cross-functional teams and clients to define… Show more As Product Senior Manager, I drive initiatives that advance our strategic objectives in content automation, validation, and analytics, supporting 1WS’s position as a leader in product content management. I work closely with engineering, infrastructure, and customer support to enhance our platform’s capabilities and ensure our solutions align with the evolving needs of our clients.• Customer-Centric Product Strategy: Collaborate closely with cross-functional teams and clients to define impactful product strategies that improve content aggregation, validation, and analytics.Leadership in Execution: Lead technical implementation projects, ensuring each initiative is aligned with our strategic roadmap and executed efficiently to meet customer needs and organizational goals.• Cross-Departmental Partnership: Work alongside engineering, infrastructure, and support teams to prioritize project developments, address multi-customer issues, and align goals for scalable, cohesive solutions.• Insight-Driven Reporting: Provide transparent, data-driven insights to internal stakeholders, reporting on KPIs to measure performance, efficiency, and the impact of new capabilities on customer satisfaction.• Commitment to Innovation: Remain at the forefront of industry trends and emerging technologies to drive process improvements and support a culture of continuous improvement. Show less

In my role, I lead the European Customer Care team, serving as the primary point of contact for Platinum and Gold level support across all 1WorldSync products and services. I mentor and guide a growing team of customer care advocate, ensuring they are equipped with the knowledge and resources needed to provide specialized, one-to-one support to key accounts.• Schedule and host regular team and face-to-face meetings to provide mentorship, guidance and leadership to a growing team of… Show more In my role, I lead the European Customer Care team, serving as the primary point of contact for Platinum and Gold level support across all 1WorldSync products and services. I mentor and guide a growing team of customer care advocate, ensuring they are equipped with the knowledge and resources needed to provide specialized, one-to-one support to key accounts.• Schedule and host regular team and face-to-face meetings to provide mentorship, guidance and leadership to a growing team of customer care representatives• Model and implement standards of team performance and report key metrics such as customer activity tracking, time spent per account, KPIs and other performance metrics as required• Drive issue resolution and ensure team documents critical business processes to maintain business continuity• Facilitate a healthy business and report progress on established goals along with issues, and resolution to Director, Customer Care and Senior Management• Partners with peers to develop EU recipient network strategy based upon a combination of strategic partner, 1WorldSync and customer goals for all ecommerce and reseller programs• Collaborate closely with Account Executives on defining our customer’s long-term business strategy and organise and manage Quarterly Business Reviews (QBRs) along with ongoing success metrics Show less

• Developing and maintaining excellent relations with key customers on a worldwide level • Managing customer queries and issues through to resolution • Strategizing and planning marketing activities and delivery of solutions for assigned customers regarding the products we deliver for them • Managing SLA compliance; including internal & external reporting, devising dashboards or reports that meet customer requirements and align with their KPIs

• Developing and maintaining excellent relations with key customers in the EU• Managing customer queries and issues through to resolution • Strategizing and planning marketing activities and delivery of solutions for assigned customers regarding the products we deliver for them • Managing SLA compliance; including internal & external reporting, devising dashboards or reports that meet customer requirements and align with their KPIs

• Logistical organisation of courses, reception of speakers and participants• Administrative support to program coordinators• Administrative management of University courses• Assistant to the communication manager, creation of flyers with "In design" and updating of the website• Development of various management tools: reservation monitoring, course evaluation synthesis

Diplôme De Commerce

University Of Cambridge First Certificate Of English

Cours D'Introduction À La Communication, Communication, General