My main areas of responsibility/ expertise are;- Data Collection- Data Interpretation & Analysis- Using a "Systems Thinking" approach to all work I complete- Creation, Implementation, Measurement & Follow-up of various projects aimed at improving the business for the Customer's benefit.Besides my core role I do a number of other tasks, such as;- Design, Preparation and Implementation of material to new starters within the business. Thus far I have delivered sessions on: Fraud and the various types of fraud that affect our business, Data Protection and basics of how to use the system.- Thorough testing of new processes/ Systems to ensure they are fit for purpose

- Distributing work to Underwriters and ensuring it was completed in a timely fashion- Contacting Customers to clarify when was the best time for them to converse with us- Using Text messages as a more efficient way of contacting customers- Managing staffing levels to ensure there was always enough staff to meet the demand placed upon the team. This included deciding on whether an individual could have a holiday on a certain day or what time a colleague could for go for lunch on any given day.

- Decision Making- Assessing risk- Assessing an individuals true affordability- Assessing an individuals intent to pay- Assesing an individuals stability (Job/Address/Personal Etc.)- Sub-Prime Finance Lending- Interpretation of Credit Reports- Conversational Skills- Rapport building- Questioning Skills (Open/Closed/Leading Etc.)- Measuring own performance through Pivot tables - Able to construct the pivot, analyse it to detect weak points and take action off the back of this to ensure performance is improved next time.

- Assisting Underwriters - Streamlining of the process- Job Verifications- Bank Statement Reviews- Updating 3rd Parties

- Application input- Answering and dealing with phone enquiries- General Administration- Checking Finance documents and proofs