David Germain Email & Phone Number

Weston-Super-Mare, England, United Kingdom

Portishead

Yaton

Building CVD (Chemical Vapour Deposition) Systems for IC manufactures, such as Universities and Fab's.Built from P and ID diagrams. To tight dead lines.

Sheffield, United Kingdom

2nd/3rd Line Technical Support Engineer.Is a BS ISO IEC 20000 company involved in full product lifecycle support. With 2900 billing customers they can support a wide range of IT systems, and professional services.I supported all hardware systems from RS6000, IBM, Compaq, HP and Lenovo, desktops, notebooks, servers and also Cisco, 3com, Pearle (Iolan) network hardware. Started Looking at Cisco Meraki cloud managed networks. Installed and currently managing an MR12.Customer support on the phone is also a large part of my work. Up to 30 calls a day. Which meant having to diagnose problems remotely, so that field service engineers can be sent to the customer, or their computer equipment brought in to the workshop for further investigation and repair. My customers are both external and internal within BT/Lynx. Having the responsibility of running calls, from the first customer lead fault report. To its speedy, and successful resolution within the contracted SLA. Including the need to visit customer sites – giving the customers the care and attention they deserve.Typical call would be a drive has failed in an IBM RS6000 (AIX) server. I would diagnose that a drive has failed, interrogate the systems diagnostic software. This often meant talking the customer though the software screens, step by step to find part numbers that are provide by the IBM’s in built SMIT hardware interface. Updating the call database with the relevant details of the conversation, check part availability, liaising with stores, purchasing and the ordering parts. Testing the parts to ensure that they are fit for purpose. Later when the engineer attended site (possibly the same day) talking them through the replacement of the drive and the recovery of data. And finally checks to make sure that nothing was overlooked and that that the customer is satisfied with the delivery of the service.

Sheffield, United Kingdom

As workshop service technician. Repairing and servicing all type of computer systems, including large servers. This involves working in a high pressure environment, where commercial customers require fast turn around repairs to minimise downtime. Servicing Laptops, Servers and Desktop PC’s dealing with all types of faults and operating systems.Full testing of server systems, including RAID hardware. Configuration of Pearl network hardware (Ethernet to serial interface boxes). The construction of Interlink cables for IBM servers. Updating firmware to customers needs.Also insuring all Call logging databases are updated accurately for the actions that needed to be carried out from day to day. Liaising with line manager and members of the technical support team when needed.

Leeds, United Kingdom

Repair to component level repair and RF diagnostics of Mobile phones. BGA rework,

Leeds, United Kingdom

Workshop and site based repair of computer and office hardware including printers and monitors of all sizes and types, to component level.Stock control using company procedures (ISO 9002).Training new employees in computer and monitor component level repair.