It Helpdesk /Data Analyst
Current-Designed Inventory GUI to decentralize the inventory tracking process-Designed SQL database for backend of the Inventory GUI-Create summeries and visualizations for upper management-Determine frequent problem areas of hardware/software applications-Design strategies to improve customer experience;-Find ways to lower inbound call volume;-Ensuring that all management responsibility areas are included in the project plan-Analyzing risks for probability and impact-Mitigating and planning risk contingencies-Preparing baselines for scope, time, and cost