David Glockner Email & Phone Number

Mesa, Az, Us

Mesa, Arizona, Us

Mesa, Arizona, Us

Mesa, Arizona, Us

SUMMARYResponsible for designing, organizing, modifying, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.PRIMARY RESPONSIBILITIESSupport LANs, WANs, network segments, Internet, and intranet systems.Maintain system efficiency.Ensure design of system allows all components to work properly together.Troubleshoot problems reported by users.Make recommendations for future upgrades.Maintain network and system security.Analyze and isolate issues.Monitor networks to ensure security and availability to specific users.Evaluate and modify system's performance.Identify user needs.Maintain integrity of the network, server deployment, and security.Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.Design and deploy networks.Perform network address assignment.Assign routing protocols and routing table configuration.Assign configuration of authentication and authorization of directory services.Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.Maintain network servers such as file servers, VPNgateways, intrusion detection systems.Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Phoenix, Az, Us

* Administered and monitored all City of Phoenix common use servers and desktop computer systems, flight information displays used for passenger booking, ticketing and boarding.* Provided all troubleshooting, maintenance and repairs of windows based kiosks, workstations and digital displays, including printers, bar code scanners, touch screen displays and credit card readers for point of sale.* Managed scheduling of information displays, flight status and gate information for passengers of all airlines at all common use ticketing, rental car, train stations and remote parking facilities around Sky Harbor International Airport.* Developed and produced reporting of key business systems, usage, maintenance, and trouble reports to proactively develop countermeasures using metrics, and 5Y root cause analysis.* Designed and Implemented key equipment monitoring systems for immediate visual feedback and early detection of system failures or inconsistencies.

St. Augustine, Fl, Us

*Evaluates and proposes cost effective solutions to the company's personal computer and networking needs, based on staying current with changing technology*Maintains all computers and peripheral hardware, and troubleshoots problems as they occur.*Assures adequate physical security for all systems*Assures adequate security over access to programs and data files, including firewalls, passwords and restrictions on user authority on an as needed basis.*Provides local server support and maintenance as directed by CarlisleIT's corporate IT Department*Provides user training on hardware and software as appropriate*Advises and assist management in the software selection process, and assures the proper implementation and upgrades of all software*Assures reliable functioning of the companies communications systems, including telephones, copiers and fax machines

*Executed daily operations of the service department, and IT support. Researched and procured new Dell systems IT hardware and software. Managed implementation and maintenance and repairs of all company Dell computer laptops and servers. *Trained and managed subordinate managers for various departments and achieved significant improvements in their productivity, in the use of Microsoft Office applications, specifically Excel spreadsheets.*Successfully handled all inside IT administration issues, including Microsoft Windows Server 2003, Microsoft Windows, Microsoft Windows XP, Microsoft Vista, Microsoft Office and Outlook software including Active Directory and Exchange servers, server hardware, network routing and switching, and everyday maintenance*Structured and maintained a company handbook policy, company web site, network security policy, firewall policy, and spam filtering policy

*Structured and maintained a Customer Service Department web site*Trained and managed corporate company managers of a 160 vehicle fleet in the use of GPS vehicle tracking software and achieved significant improvements in the time reporting and productivity of company employees*Developed, and published internal company training manuals, and power point presentations for the utilization and understanding of Microsoft Applications as used in a corporate setting*Instrumental in working as part of a team with corporate customer service as a researcher and developer to standardize customer service standards and computer processes

*Successfully managed service operations running an on demand emergency electrical service and repair department and achieved significant improvements in their professionalism, salesmanship and craftsmanship*Answered questions and discussed complaints with customers regarding services as specified in the company warranty agreement*Supervised employees, scheduled work hours, resolved conflicts, and determined salaries.*Structured and maintained a company computer network, website and trained employees in the use of Microsoft applications

*Structured and maintained a company computer network, web site client database, and all accounting and financial spreadsheets using Microsoft applications.*Executed daily operations of a 24/7 on call emergency electrical service company.*Estimated costs of materials, labor and use of equipment required to fulfill provisions of contract and prepared bids.*Conferred with clients to negotiate terms of contract.*Trained and managed 6 on call service technicians specializing in insurance claims estimating and repairs.*Purchased material for company service projects.*Supervised 12 employees, scheduled work hours, resolved conflicts, determined salaries.

Mcsa+S, Mcp, N+, A+, Information Technology

Computer Information Technology

Journeyman Electrician, Electrical Trade And Theory

License C-10 594047, Contractor Law