David Glovinsky Email & Phone Number

United States

Remote

• Analyzed, researched, and resolved problems and discrepancies related to member accounts/loans.• Collected, reviewed, and verified documentation for mortgage applications.•Maintained a score of 90% on the Customer Experience Survey.•Executed a high level of customer service quality throughout the biggest credit union in the world.• Interacted with members, other staff, and outside contacts to resolve discrepancies, problems & issues. • Monitored mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA, and secondary market practices, guidelines, and regulations.• Prepared loan activity reports.• Prepared loan closing documents for settlement and coordinated settlement dates with members, attorneys, and realtors.• Processed mortgage applications according to established laws, requirements, & guidelines.• Provided mortgage information to members regarding products, services, policies & rates.• Resolved changes, revisions, and corrections with closing agents and settlement attorneys to ensure accurate and efficient processing of mortgage loans.• Apply and communicate knowledge of regulatory requirements, practices, and changes to legislation. • Performed other duties as assigned.• Advanced knowledge of different loan products.• Proficient in working remotely and using video conferencing, messaging, and using team and project management tools.• Professional training in Diversity and Inclusion.• Independent problem solver.• Analyzed and ordered CBR (Credit Bureau Report) supplements and collaborate with the credit bureaus for corrections.•Proficiently collaborated with the VA (Veteran Affairs) on obtaining COE (Certificate of Eligibility) and appraisals.•Maintaining accuracy with attention to detail and meeting deadlines.•Job shadowing with Underwriting Department to better understand the underwriting process and gained valuable knowledge in underwriting.

Remote

• Analyzed referred loans for areas of concern and determine the proper course of action.• Determined and advised members on approved loan conditions and documentation requirements.• Ensured progress and inclusion of required mortgage processing information. (e.g. verifications of employment, assets, income, and liabilities; appraisal reports, Navy Federal and investor requirements, etc.)• Monitored mortgage loan process and ensured compliance with Federal laws, as well as, NCUA and secondary market practices, guidelines, and regulations.• Remained available to members and/or their real estate agents during scheduled evening hours after assigned workdays and during scheduled hours on assigned days off.• Requested and obtained documentation needed and forwarded to Mortgage Processor.• Responded to inquiries about mortgage applications, processing status, problems, and concerns.• Sought and leveraged opportunities to conduct outside the marketing and promotional activities for members and potential members through financial presentations, local events, and realtor/trade shows and events.• Took first mortgage loan applications via face-to-face interview, mail, and telephone.• Resolved or arranged for the resolution of operational/processing issues, inquiries, and complaints.• Responded to inquiries and resolved any issues concerning the processing of applications.• Reviewed application for completeness, data integrity, and accuracy; determined if additional information and/or supporting documentation is required.• Performed other duties as assigned.• Proficient in working remotely and using video conferencing, messaging, and using team and project management tools.• Professional training in Diversity and Inclusion.• Independent problem solver.• Reviewed and ordered CBR(Credit Bureau Report).•Maintaining accuracy with attention to detail and meeting deadlines.

• Assisted members with submitting consumer loans, overdraft protection, and credit card applications.• Counseled and educated current and prospective members about Navy Federal’s products and services.• Analyzed, researched, and resolved problems and discrepancies related to member accounts/loans.• Greeter responsibilities.• Performed platform-banking transactions with proficient knowledge of banking systems and processes. • Ensured cash and other negotiable instruments are handled properly.

Williamsburg, Virginia, United States

• Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies.• Processed 25+ customer transactions per hour with extreme attention to detail.• Safely ID and search customer account information.• Answered customers' inquiries and referred customers to the proper service area for issues that cannot be resolved at the teller line.• Promoted the bank's products and services.• Performed as a team member in allocating and coordinating the workflow.• Performed bank opening and closing procedures when required.• Represented the Bank in a manner that maintains and expands positive relations with all customers and potential customers.• ATM certified.