Customer Service RepresentativeSales Representative

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-Updated and alphabetized records for 130+ customers andemployees 5 days per week-Processed over 3,000 customer orders per month, includingpayment logs and refunds-Collaborated with the owner to improve the data system,resulting in a 27% efficiency increase-Upgraded to 100% computer-based ordering and paymentprocessing, leading to a 51% reduction in manual work-Supported additional functions in administrative, payroll,and reception areas-Overhauled filing systems by upgrading to digital onlinesystems, saving 22 monthly hours in repetitive manual input

-Greeted 100% of customers in an approachable manner tooptimize the customer experience-Managed 4 phone lines, resolving customer questions andcomplaints in under 3 minutes each on average-Acted as the face of the company to customers, providingexceptional service and exceeding customer satisfactiontargets by 19%-Navigated customer checkout processes in the point of salesystem (POS) 6 days per week-Closed and balanced POS system 5 evenings per week with0 errors or shortages-Trained 6 new associates in company practices, basicoperating and cashiering procedures