David Gomez Email & Phone Number

San Antonio, Texas, United States

Midland, Texas, United States

• Troubleshooted technical issues for over 1500 systems, offering step-by-step guidance.
• Administered over 2000 user accounts via Microsoft Admin console and Active Directory.
• Trained on tools and protocols to individuals with varying degrees of technical expertise.

Lubbock, Texas, United States

• Train other student assistants on IT Help Central and TTU IT Division policies and procedures.

Lubbock, Texas, United States

• Review peer phone calls, emails, and issues; score according to quality guidelines.
• Review customer surveys and categorize for reporting purposes.

Lubbock, Texas, United States

• Student supervisors shall perform all duties related to the student analyst and student technician positions.
• Provide supervision of all other student assistants and delegate tasks to others when appropriate.
• Assist staff members by ensuring all work is being completed in a timely manner. In addition, ensure all other student assistants are performing all appropriate job duties.
• Communicate with staff members of any outages or technical issues that may occur, following all appropriate global incident management processes.
• Assist with training and mentoring duties as needed.

Lubbock, Texas Area

• Student technicians shall perform all duties related to the student analyst (SA) position.
• Use increased responsibility and security access for business use only and troubleshooting purposes.
• Provide upper-level support for issues and assign to appropriate Tier II groups as needed.
• Use access to special tools to assist in additional troubleshooting for TechMail, eRaider, software downloading, web page assistance, and other possible support needs.

Lubbock, Texas, United States

• Troubleshoot issues that the customers have, to resolve issues and increase customer satisfaction.
• Solving personal problems using available resources to maximize productivity.

Japan

• Interned under Professor Martin. J. Durst
• Researched and studied different programming languages such as C++, Ruby, Python, etc.
• Utilized different programming resources such as Git and GitHub to contribute to a Ruby “Gem”.
• Worked alongside professional programmers to contribute to a sparse matrix library designed for Ruby.

Bachelor'S Degree, Computer Engineering

Associate'S Degree, Engineering Technology, General

Dual Enrollment program for high school students.

High School Diploma