Technical Support Analyst
CurrentTroubleshoot, analyze and resolve desktop computer and printer problems; corrects and reports any anomaliesUse diagnostic software and technical troubleshooting processes; work with network staff to resolve problems as requiredAble to manage PCs and laptops: install, configure and provide support for desktops, laptops, printers and peripherals; provide user training as requiredAble to provide software and hardware upgrades to ensure efficient system operations for usersResearch and install new software on workstations as needed; add/configure new users and troubleshoot mailbox problemsAbility to support miscellaneous equipment, such as audio-visual equipment, cellphone, and mobile communication devicesAssist Security and Networking teams