David Graham Email & Phone Number

 Audit monthly contributions made to 49 non-company sponsored benefit plans Coordinate with 3rd party benefits vendors and union trusts regarding eligibility concerns.  Create and deliver SAP / Spinifex reports for internal customers and external auditing firms  Analyze 3rd party plan contribution audit results for accuracy, reply with corrections and arrange settlements averaging a savings of 300 thousand dollars per year Review bargaining contracts and identify areas of improvement to contribution processing to ensure compliance with union agreements Document business processes regarding auditing and payment processing Review benefits invoices and verify with internal stakeholders to insure balancing of yearly budget. review and submit auto allowance payments for Coca-Cola bottling companies, Respond to state/federal inquiries regarding occupational employment statistics, create and provide T1000 forms to all Coca-Cola Canada employees

Tampa, Florida, United States

Create and maintain quality standards for call center employees. review incoming call recordings of all personnel and provide coaching. Provide new hire training for all incoming personnel. Facilitate monthly meetings with management regarding process improvement

Tampa, Florida, United States

Team Lead over 28 Benefits personnel. Train new hire personnel, resolve escalated inquiries that required in-depth research or management level approval. review retirement notifications and applications for pension. analyze billings from contracted benefits companies and submit payments. perform mid and year end reviews of staff.

 Perform electronic documentation audits each month on 75+ personnel to determine the adherence to national guidelines and policy  Develop guidelines and procedures for auditing customer service personnel Integrate and analyze claims processing results to determine reprocessed claims cost Instruct new hires in classes designed to teach Aetna’s computer programs as well as policies and procedures  Identify trends within the facility to determine quality issues and training needs Manually process highly sensitive claims following individual customer account guidelines  Squad Leader of a 23 person team taking all escalated calls for this group.  Compile financial, coding, and procedural reports for 124 processors maintaining a 100% accuracy rate

 Generate daily status reports on all business, both old and new, to be reviewed by the board of directors.  Train staff in the arbitration process including rules & regulations for Florida, New York, and California  Develop customer service procedures and standards to determine feasibility of centralizing nineteen offices Produce arbitration hearing reports that include the number of arbitration cases with a summary of each case and historical trending

 Supervise and train office staff responsible for scheduling maintenance, updating, and maintaining records for 4500 pieces of equipment, machinery, and vehicles. Preform monthly, quarterly, and annual reviews of office personnel  Supervise contact center staff responsible for providing customer service to USAF staff  Develop/implement inventory control procedures for USAF parts warehouses. Compile and analyze man-hour production and maintenance expenditures to develop cost saving measures. Develop computerized program to transmit mandated vehicle information to the U.S. Dept. of Transportation Analyze maintenance records and prepare recommendations to maintain a 98% in commission rate

My commissioned officer in charge of multiple departments at various locations. supervised department personnel and manage civilians performing work for the United States Air Force