David Grant Email & Phone Number

Currently supervises Fund Services staff and provides ongoing development and coaching to reports in order to ensure a high level of customer service and efficiency. Coordinates staff and plans and monitors work activities to ensure adherence to established procedures and quality and efficiency standards. Assists staff in the daily performance of their duties, including researching and resolving complex problems. Ensures appropriate telephone coverage and timely response to incoming calls. Handles escalation of difficult calls and complaints, ensuring customer satisfaction. Additional responsibilities include: assisting in the management of department and company-wide projects and events; conducting interviews for open positions; making recommendations regarding hiring, termination, and salary actions; and evaluating employee performance and providing performance feedback to staff.