David Gregory Email & Phone Number

London Area, United Kingdom

Project managing IT projects for Brent, Lewisham & Southwark councils

London Area, United Kingdom

Upskill & fully certified in product. Manage build plan, training fellow colleagues through interactive sessions, evaluating feedback from business & stakeholders. Weekly meetings with business & vendor to launch product for 70K+ employees.Decommissioning existing Employee Platform and integrating into new CMS system.Agreeing phased approach with multiple teams, getting approval from areas of business i.e. legal & DP, then using test environment to test features before moving to production environment.

London Area, United Kingdom

Consulting, delivering & working with internal departments, external clients & vendorsVery good knowledge of SharePoint & power platforms with some experience of SPFX, reactManaging own projects, creating plans, RACI, SOW & following agile methodologies (using workfront software), saving business 000's i.e. M&A migrations, decommissioning tenants, creation of sites, PowerApps & power automatesMentoring new team members, arranging 1-1's, working through training plans & KPIsI was nominated & completed company accredited fast track management program in 2023Being in charge of global intranet, numerous global work awards initiatives & migration supportQualified Mental Health First Aider (MHFA) and on wellbeing committee. I designed and automated a request for help form that alerts a teams channel and an available MHFA can assign theirself the task

London Area, United Kingdom

Upskilled in O365 appsManaged service desk queueUpgraded global intranet platform on SharePoint, decommissioned on-prem dev, test & prod serversAssisted with SharePoint server patching on quarterly basisDecommissioned extranet server & migrated external client sites into cloud.

London Area, United Kingdom

Learn and upskill in SharePoint technologiesWorking on servicedesk queue to close tickets and handle escalations

London Area, United Kingdom

Undertaking a key role in Recruitment, shortlisting, interviewing and recruitingnew members of staff.Managing 25 members of staff with their everyday needs, creating target plansfor existing technicians to better their performance, experience and pay.co-operating with existing businesses for future planning and organising newcontracts with new businesses.

London Area, United Kingdom

Maintaining the rota for Schools and Traded Services ensuring scheduled sitevisits have technicians assigned. Arrange cover in the event of staff absenceand keep customers informed of any changes.Ensuring that IT requests/faults are classified and assigned to the appropriateteam member efficiently and strive to keep overall call volumes as low a possible.Striving to meet and exceed SLA performance targets and produce reports onrequests that have breached SLA.Providing technical services remotely or on customer site ensuring the integrity ofchanges and the protection of customer dataManaging customer relationships, liaising with Head Teachers, Heads of tradedservices, and ICT coordinators.Maintaining change control documentation.Taking ownership of service incidents, such as site, server and LGFL outages,until resolved escalating where necessary to relevant support staff and suppliers.Proactively monitoring network and server devices using remote tools providedand escalate issues where necessary to relevant support staff.To lead in the provision of first-line support, user account administration, ActiveDirectory support, the use of software, compliance of software licences, theprocurement of ICT products and services & data recovery.Undertaking small projects that do not impact on the assignment of calls forSchools and Traded Services.

London Area, United Kingdom

To be the contact for curriculum and administrative support calls for a set ofassigned school sites, planning your own workload and ensuring that calls aremanaged pro-actively, that timescales are met for work in progress andcustomers are kept informed.To diagnose and resolve complex ICT problems and incidents for the curriculumand administrative IT infrastructure in schools via the telephone, remotediagnostic software or site visits in accordance with service standards andcurrent working practices to ensure a responsive service to schools so that SLAperformance targets are met.To provide a comprehensive hardware and software installation/upgrade serviceusing, where appropriate, a range of software tools and techniques (e.g.imaging/remote software distribution) to ensure any changes cause minimumdisruption and follow agreed standards.To recognise and act positively in emergency situations, ensuring that anydecisions taken minimise the risk of service failures for school staff.To monitor system backups and their verification as part of the schools’ disasterrecovery processes

London Area, United Kingdom

Maintaining and supporting the Framework-i database system (including eCAF)Creating and editing eCAF client records and providing telephone supportData cleansing in Impulse and have used Dameware on occasion to remote intouser desktops to solve issues.

Bachelor Of Science - Bs, Business Information Technology, 2:1

Higher National Diploma, Industrial Studies, Distinction

Activities and Societies: Working a 1 year university placement in Camden council in school IT team. I looked after 10 schools, fixing IT.