David Greve Email & Phone Number

St. Helena, Ca

07/01/23-Present In July of 2023 I was chosen to spearhead the Private Client Services Department with Joseph Phelps Vineyards. I am responsible for developing and nurturing relationship based sales to wine club members and non wineclub clients through various types of outreach and marketing, including phones, texting, and email, and seeing transactions through to completion. The knowledge of Joseph Phelps wines, Ship Compliant software, C7 Customer Records Management software and Point of Sale system, and FedEx software are necessary in performing my position. Time management and awareness of shipping deadlines. Management and development of Corporate Holiday Gifting lists. Achieving sales goals.I have met and exceeded sales expectations since beginning this department. 11/01/16-06/30/23 Responsible for providing an exceptional, educational and entertaining experience to visitors and club members.During my years as a wine educator for Joseph Phelps Vineyards I have hosted all levels of guests from novice wine drinkers to collectors, winery executives and celebrities for the entirety of experiences offered. Wine tastings, Private tastings for VIP guests, retrospective tastings, tastings for Phelps family members and their personal guests. My experience as a former Chef has lent itself to the culinary program and enabled me to work well with our team. I acted as a lead host for the program during its development. I have successfully mentored several new hires who continue to be valuable members of the hospitality staff.

St. Helena, Ca

- Represented and sold Delectus wines via consumer direct sales by providing an entertaining and educational experience.- Acted as winery chef and was responsible for ordering, preparing and proper storage of food items for wine and cheese pairings.- Preformed local outreach to wineries, hotels and other local businesses.- Responsible for opening, closing, maintaining cleanliness and supply levels and operating the storefront as a solo employee.- Updated customer and client shipping and financial information via AMS, the customer records management system.

Oakville, Ca

Hosted guests and maintained two retail locations. Developed estate tour, curated cheese and charcuterie pairing, and wine tasting format. Educated, entertained and sold wine through direct to consumer sales and wine club.

Napa, Ca

Guarantees completion of customer experience after initial contact. Maintains contact with clients, both private and corporate, to achieve lasting relationships through membership and corporate gifting. Provides a stellar level of customer service by exercising integrity and honesty. Uses Salesforce, Ship Compliance, EWinery Solutions and RMS. Represents Winery and associated brands at off-site events. Monitors statuses and compliance of web based sales for three sites. Works closely with shipping operations to assure delivery of wines and maintain correct inventory counts.

Yountville, Ca

Maisonry is a hospitality and retail outlet for a number of rare California wines, produced by some of the industries most well known winemakers. Assess needs of each client, educate them on specific wines fit for their palate, sell wines and focus on customer retention though wine club enrollments and stellar customer service. Represents Maisonry at offsite events. Performs outbound sales and marketing calls to existing members and clients.

Napa, Ca

• Performed outbound customer sales and marketing for well established wineries, such as Chappellet and Ladera• Marketed high-end wines to existing winery clients while conveying a truthful brand image and philosophy • Accountable for meeting daily sales and metric goals• Managed winery member lists by maintaining accurate contact information

Angwin, Ca

• Welcomed guests with an exceptional level of hospitality while providing a personal, entertaining, and educational experience• Exceeded sales goals through wine club acquisition and consumer direct sales• Performed all duties including: opening/closing, wine tasting, winery tours, food and wine pairing, cash reconciliation, inventory, shipping, special events, and re-stocking, • Was effective at increasing the brand image and driving sales• Educated trade and consumers on a daily basis

Roseville, Ca

• Directed store operations for new store that became and maintained top 3 in a district of ten• Prepared and adjusted weekly schedule of up to 25 staff based on weekly sales forecast and trends• Conducted employee interviews, hiring, termination and reviews of staff since pre-opening of new store • Set-up visual displays and sold to other chefs, home cooks and public to meet hardy sales goals

Roseville, Ca

• Sold and served wine to the public and regular clients • Responsible for daily retail duties, wine pairing and tasting, inventory and ordering• Maintained a high standard of customer service and increased client base• Recommended new wines for clients and helped build cellar inventories

Sacramento/ Placer County, Ca

• Represented and sold an extensive catalog of wines• Acquired new accounts and maintained existing accounts • Met monthly sales goals with new and existing customer base • Provided stellar client service• Helped facilitate schematic resets for chain markets• Built and maintained wine displays

Napa, Ca

• Managed daily retail operations of tasting room.• Improved inventory procedures and decreased wine lose.• Achieved the highest monthly retail sales Dollars to date• Maintained a staff of up to 12 employees, including hiring, training, scheduling, yearly reviews and pay increases, and termination of employment• Responsible for increasing wine club enrollment and shipping wine club shipments to over 1200 members• Booked, planned and hosted special events at winery

Napa, Ca

• Supervised staff and assigned daily duties• Reconciled daily sales receipts and prepared deposits. Revised tour program and wrote training manual• Accountable for performing and reconciling monthly wine and merchandise inventory• Maintained stock levels in winery owners personal home cellar• Trained staff to provide stellar customer service to improve guest experience and increase direct to consumer sales