David Grieve work email
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David Grieve personal email
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I am an award winning leader of people with over 20 years of experience across blue chip and niche businesses in both B2B and B2C markets. I am equally comfortable in the day to day operational delivery of customer, people and commercial KPIs and major transformation activity. My focus is simple: People who are engaged and communicated with effectively will deliver more on behalf of the business, it's customers and their colleagues. Leaders who have a clear vision and strategic plan, with the skill set and experience to take people on the journey, will invariably succeed.
Royal Mail
View- Website:
- royalmailgroup.com
- Employees:
- 35951
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Royal Mail Post PersonRoyal MailEngland, United Kingdom
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DirectorKis4Pc Jan 2024 - PresentService and Sales Contact Centres
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Head Of Service Design And ExcellenceZenith - Intelligent Vehicle Solutions Nov 2021 - Nov 2023Leeds, England, United Kingdom
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Head Of Contact Centre OperationsThe Rank Group Plc Dec 2018 - Nov 2021Sheffield, United Kingdom -
Head Of Contact Centre OperationsThompsons Solicitors Apr 2016 - Oct 2018Sheffield, United KingdomLeadership across three functional areas delivering legal advice, assessing personal injury claims and a central switchboard for customer enquiries. The customer base includes union members and private clients. Additionally I manage the outsource partnership and have direct client relationship management responsibilities. -
Head Of Customer SalesClose Motor Finance Dec 2012 - Mar 2016Doncaster, United KingdomKey achievements and responsibilities:Delivery of gross sales revenue of up to £8,000,000.Budget accountability of £1.2 millionCost savings of £200K in year two through attrition reduction of 80%, efficiency improvements, performance management initiatives and effective scripting.Creation of a commision model to drive customer focused outcomes and minimise commercial risksCompliance and risk focused product reviews complemented by strategic plans to enhance product… Show more Key achievements and responsibilities:Delivery of gross sales revenue of up to £8,000,000.Budget accountability of £1.2 millionCost savings of £200K in year two through attrition reduction of 80%, efficiency improvements, performance management initiatives and effective scripting.Creation of a commision model to drive customer focused outcomes and minimise commercial risksCompliance and risk focused product reviews complemented by strategic plans to enhance product portfolio and improve the customer journey. Show less
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Head Of Operations - ServiceDixons Jan 2010 - Jul 2012Sheffield, United KingdonResponsible for the delivery of FCR, customer & people satisfaction metrics & contact centre KPIs associated with telephony and back office functions. Full budget accountability and delivery of non value add call reduction initiatives.Senior leadership role within a 1000 seat contact centre business providing excellent Customer Service across inbound, outbound and off line functional areas.Strategic focus included activities associated with returning the business in house… Show more Responsible for the delivery of FCR, customer & people satisfaction metrics & contact centre KPIs associated with telephony and back office functions. Full budget accountability and delivery of non value add call reduction initiatives.Senior leadership role within a 1000 seat contact centre business providing excellent Customer Service across inbound, outbound and off line functional areas.Strategic focus included activities associated with returning the business in house following a period of outsourcing e.g. creation of effective BI suite, driving through cultural changes and operational restructure to deliver efficiency and cost benefits. Show less -
Head Of Uk Operations And Business DevelopmentBosch Business Process Outsourcing Jan 2009 - Dec 2009Responsible for delivering KPIs associated with a multi lingual outsource contact centre operation. Relationship management with major clients including Lufthansa and CBRE. Leading a team of business devt managers to develop sales strategies, delivering £800,000 in new revenue over a 12 month period.
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Senior Sales And Renewals MgrBgl Group Mar 2007 - Sep 2008 -
Head Of SiteBt 2000 - 2006
David Grieve Skills
David Grieve Education Details
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Hnc Business And Finance
Frequently Asked Questions about David Grieve
What company does David Grieve work for?
David Grieve works for Royal Mail
What is David Grieve's role at the current company?
David Grieve's current role is Royal Mail Post Person.
What is David Grieve's email address?
David Grieve's email address is dj****@****net.com
What is David Grieve's direct phone number?
David Grieve's direct phone number is 0844 800*****
What schools did David Grieve attend?
David Grieve attended Northumbria University.
What skills is David Grieve known for?
David Grieve has skills like Outsourcing, Contact Centers, Customer Experience, Leadership, Management, Business Development, Team Management, Performance Management, Team Leadership, Customer Satisfaction, Customer Service, Change Management.
Who are David Grieve's colleagues?
David Grieve's colleagues are Ashton' Lee' Brown, Jake Parker, Martin Cumberbatch, Yasemin Yesildal, Trevor Junior New Style Radio Fm, Jack Loughran, Valarie Taylor.
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David Grieve
Strategic Business Manager, Business Development And Innovation, Looking For A New ChallengeLiverpool2capita.co.uk, sky.com -
David Grieve
Retired And Hoping To Concentrate On Writing, Walking And Being An Even Better Husband To My Long Suffering Wife.United Kingdom2northernprospect.co.uk, rainbowdust.co.uk1 +44 177XXXXXXXX
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