David Grimley Email and Phone Number

During my time in this role I built a sound knowledge of the fraud trends in the UK and European financial market's, I also developed a detailed understanding of the modus operandi of each fraud type. I evidenced an exceptional ability to identify fraud risk through analysis and investigation leading the retail banking team to consistently reduce fraud losses year on year while assisting the business to improve product security and customer experience. Key Responsibilities included:Identifying key fraud threats in order to establish fraud control policies, procedures and process to ensure minimum fraud exposure for the rapid growth of the business. Utilise and manage multiple internal and external fraud detection systems and resources to ensure the effective detection of fraud threats. Monitor, assess and manage the security of the banks high net worth client portfolio ensuring servicing functions across the business are able deliver a first class seamless service that meets the clients needs.Review and highlight high-risk merchants for cross industry fraud prevention. Identify and recommend control measures for minimizing the fraud risk exposure on new products.Liaise with law-enforcement agencies, Visa/MasterCard Affiliates/Diners franchises and other industry players in counteracting merchant fraud. Effectively investigate and resolve client fraud claims to ensure minimal impact to the clients personal financial affairs. Additional projects:Advocate for raising public awareness of fraud activity and prevention. I was also a Key speaker at several university lectures which formed part of an industry wide initiative to educate legal and financial services graduates in fraud trends and prevention. Recognition: Awarded the Citi Bank Spotlight award for 2011 in recognition of my commitment and contribution to the development of market leading risk averse financial solutions for high net worth clients.

Discretionary mandate held to authorise up to £35,000 in unsecured loans, up to £20,000 in credit card limits and up to £10,000 in retail banking credit facilities. Involved in the development and management of departmental service level agreements. Primary projects included the implantation of new product underwriting processes, cross site integration with offshore administration functions and the development of management systems for high net worth accounts.

Discretionary mandate held to authorise up to £30,000 in unsecured loans and up to £15,000 in credit card limits. Involved in the development and management of departmental service level agreements. Primary projects included creating experimental teaching material to spearhead financial education within schools, development of market leading responsible lending solutions and implementation of business wide financial risk detection strategies.

I was responsible for the daily operational management of 27 stores throughout the East Midlands, West Midlands, the North West and Scotland. Key Responsibilities: Store maintenance and store refit projects completed to strict deadline and within pre agreed budgets. Store health and safety inspections completed and recorded. Current point of sale and promotional material in place across all stores inline with business timescales. Management of a team of merchandisers working across multiple locations throughout the Midlands, the North West and Scotland. Recognition: Recognised for my part in the development and increased sales performance of several stores located in Scotland. Recognised for my part in the National Retail Awards 2002 for the most innovative Christmas window displays.

General duties included:The management of a team of 6 sales staff. Responsible for store security and loss prevention reduction. Responsible for ensuring my store hit sales targets. Reasonable for the daily operation and maintenance of a primary located city centre store. Recognition: Awarded most improved store for 2000. Awarded store of the month several times during 2000/2001 for consistently achieving high sales figures and exceptional customer feedback.

Assisting the store manager with the daily management of a city centre store.