David Grindle Email & Phone Number

Providence, Rhode Island, United States

• Perform technical and administrative tasks required to identify, isolate and remedy network problems and outages.• Interface with multiple telecom service providers including international carriers and network equipment vendors.• Communicate and escalate problems within customer and service provider(s) as well as internal operations and customer care management chains.• Utilize OnTarget / Service Now Problem Manager to ensure proper documentation of customer impacting events beginning at problem inception through problem resolution.• Maintain a positive and professional demeanor in fast paced, high pressure environment.

Waltham, Ma

• Contracted by Sullivan and Cogliano to Vanguard Managed Solutions. • Provided 1st line management, monitoring, and support of enterprise networks consisting of voice, video, and data over various mediums. • Notified customers of outages and provided periodic updates. • Interfaced with carriers and network equipment vendors. • Escalated issues with carriers, network equipment vendors and internally. • Utilized Clarify ticket system; open, update, and close tickets. • Initiated immediate corrective action upon receipt of network events, alarms, logs, and customer reports.

Framingham, Ma

• Contracted by Teksystems to Phase Forward, Incorporated. • Part of a team that moved and activated the Phase Forward WEB hosting facility from Exodus in Waltham, MA to an IBM facility in Sterling, VA. • Verified the Cisco Router and PIX Firewall configurations to ensure proper implementation of the new IBM WEB hosting facility in Sterling, VA. • Documented and trained Sales staff on the use of Placeware for Sales presentations.