Seasoned professional with a strong track record in customer success management and sales leadership within the telecommunications industry. My journey with Verizon Wireless began as a Retail Solution Specialist, quickly advancing to a Telesales Representative within a year—a testament to my sales acumen and unwavering commitment to customer satisfaction.As an Assistant Retail Sales Manager at Verizon, I have driven significant improvements in store performance, elevating my store's ranking from 36th out of 37 stores to a stable position within the 17-22 range. This achievement includes a 15% increase in overall sales revenue and a 30% improvement in customer satisfaction scores, underpinned by strategic initiatives that enhanced team efficiency and operational processes.In my previous role as a Customer Success Manager at Verizon Connect, I focused on driving customer retention and satisfaction, resulting in a 20% increase in customer retention rates and reducing churn to less than 0.43%. My ability to build strong client relationships and deliver tailored solutions consistently placed me among the top 5 Customer Success Managers, with a top 3 finish in the Eastern Region for 2022, according to Power BI analytics.My success is driven by a commitment to continuous improvement, supported by certifications in Linux Essentials and CompTIA A +, with ongoing efforts to attain PMP, LSS Green Belt, and CCNA certifications. These technical skills, combined with my leadership experience, enable me to deliver exceptional customer experiences while driving business growth.Passionate about fostering success, I am dedicated to leveraging my diverse expertise to contribute to organizational growth and customer satisfaction. Let's connect to explore how I can bring value to your team and help achieve your business goals.
Listed skills include Customer Experience, Presentation Skills, Network Security Implementation, Criminology, and 50 others.
