David H. Email and Phone Number
David H. work email
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David H. personal email
Seasoned professional with a strong track record in customer success management and sales leadership within the telecommunications industry. My journey with Verizon Wireless began as a Retail Solution Specialist, quickly advancing to a Telesales Representative within a year—a testament to my sales acumen and unwavering commitment to customer satisfaction.As an Assistant Retail Sales Manager at Verizon, I have driven significant improvements in store performance, elevating my store's ranking from 36th out of 37 stores to a stable position within the 17-22 range. This achievement includes a 15% increase in overall sales revenue and a 30% improvement in customer satisfaction scores, underpinned by strategic initiatives that enhanced team efficiency and operational processes.In my previous role as a Customer Success Manager at Verizon Connect, I focused on driving customer retention and satisfaction, resulting in a 20% increase in customer retention rates and reducing churn to less than 0.43%. My ability to build strong client relationships and deliver tailored solutions consistently placed me among the top 5 Customer Success Managers, with a top 3 finish in the Eastern Region for 2022, according to Power BI analytics.My success is driven by a commitment to continuous improvement, supported by certifications in Linux Essentials and CompTIA A +, with ongoing efforts to attain PMP, LSS Green Belt, and CCNA certifications. These technical skills, combined with my leadership experience, enable me to deliver exceptional customer experiences while driving business growth.Passionate about fostering success, I am dedicated to leveraging my diverse expertise to contribute to organizational growth and customer satisfaction. Let's connect to explore how I can bring value to your team and help achieve your business goals.
Verizon
View- Website:
- verizon.com
- Employees:
- 151940
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Assistant Retail Sales ManagerVerizon Apr 2024 - PresentPeachtree City, Georgia, United States• Lead the team by effectively resolving customer issues and facilitating customer transactions.• Inspire, train, and coach team members to consistently deliver an exceptional customer experience.• Identify selling skill gaps within the team and develop and implement tailored development plans to surpass individual sales metrics and quotas.• Take charge of store operations, including staffing analysis, financial and sales reporting, cash management, compliance adherence, and initiating trouble tickets with Facilities/Network/IT for seamless store functionality.• Monitor inventory levels, restock shelves with products, ensure device security, and uphold store cleanliness standards.• Ensure compliance with store merchandising guidelines and planogram specifications set forth by the company.• Execute store opening and closing procedures with precision and attention to detail.• Exemplify exemplary leadership skills to bolster company and employee morale.• Provide guidance on company policies, procedures, and corrective actions to maintain consistency among employees.• Demonstrate proficiency in sales forecasting, customer trends analysis, and industry insights to drive future business performance and expectations.• Supervise and delegate operational and inventory tasks to employees daily.• Implement career development initiatives for employees to foster continuous growth within the organization.• Collaborate with leadership on recruitment strategies, development plans, performance objectives, and employee engagement efforts.• Nurture and fortify customer relationships to cultivate long-term growth and success.
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ServerThe Capital Grille Apr 2022 - PresentAtlanta Metropolitan Area•Greet guests warmly upon arrival, escort them to their tables, and present menus.•Provide detailed descriptions of menu items, including specials and wine pairings, and offer recommendations based on guest preferences.•Take accurate food and beverage orders, ensuring special requests or dietary restrictions are communicated to the kitchen staff.•Serve food and beverages promptly and courteously, following established service standards and presentation guidelines.•Monitor guest satisfaction throughout the dining experience, addressing any concerns or issues promptly and professionally.•Anticipate guests' needs, such as refilling drinks, clearing plates, and offering dessert or after-dinner drinks.•Process payments accurately, handle cash and credit card transactions, and reconcile checks at the end of each shift.• Maintain cleanliness and organization in the dining area, including resetting tables and ensuring a tidy appearance.•Collaborate with kitchen and bar staff to ensure seamless coordination of food and beverage service.•Adhere to all health, safety, and sanitation guidelines, including proper handling of food and adherence to alcohol service regulations. -
Customer Success Manager -Smb SectorVerizon Connect Oct 2021 - Mar 2024Alpharetta, Georgia, United States•Customer-centric approach: Delivered strategic and supportive guidance throughout the buying journey, fostering loyalty through personalized product presentations and rapport-building.•Account management expertise: Managed SMB accounts with a focus on growth and retention, conducting needs assessments to drive product adoption and maximize utilization.•Strategic collaboration: Collaborated with clients to develop account plans with measurable goals and value-added services tailored to their unique needs and future objectives.•Team collaboration: Partnered with client delivery associates to ensure project delivery, product stability, and capitalize on sales opportunities.•Customer advocacy: Advocated for customers by deeply understanding their systems, business priorities, and strategic direction.•Leadership and performance excellence: Demonstrated leadership and operational knowledge, earning a promotion to key holder within six months.•Business development focus: Committed to acquiring and retaining loyal customers while providing solutions to meet their evolving needs.•Issue resolution proficiency: Quickly addressed customer concerns, resolving issues, educating on product utilization, and maintaining brand satisfaction.•Team development and coaching: Played a pivotal role in driving team development through coaching on client interaction, problem resolution, and revenue performance.•Facilitated technical resolution: Led problem-solving and technical resolution meetings between Account Analysts and clients.•Achievement recognition: Consistently ranked as a top-performing Customer Success Manager, achieving Top 5 status for three consecutive months and securing a Top 3 ranking in the Eastern Region in 2022 based on Power BI metrics. -
Telesales RepresentativeVerizon Feb 2021 - Oct 2021Atlanta Metropolitan Area• Proactive outreach: Execute 100+ calls daily to identify customers eligible for upgrades and promotions, driving engagement and enhancing customer satisfaction.• Appointment coordination: Acquire proficiency in scheduling appointments with our store locations, ensuring seamless customer interactions and maximizing convenience.• Promotional awareness: Stay abreast of Verizon's latest promotions, leveraging this knowledge to enhance customer experience and drive sales.• Technical proficiency: Demonstrate adeptness with Excel and fundamental computer skills, facilitating efficient data management and strategic decision-making.• Multitasking prowess: Thrive in a dynamic environment by effectively managing multiple windows and programs concurrently, maximizing productivity and efficiency.• Interdepartmental liaison: Occasionally interface with store locations on behalf of customers, fostering strong relationships and ensuring seamless communication channels.• Sales optimization: Drive sales and business growth for Verizon locations through targeted initiatives and strategic customer engagement.• Effective communication: Articulate ideas clearly and concisely in English, fostering effective collaboration with sales staff and maintaining harmonious relationships across all departments within the Store Support Center.
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Sales SpecialistVerizon Jan 2020 - Feb 2021Atlanta Metropolitan Area•Employ attentive listening to discern and address precise customer needs with tailored solutions.•Ignite customer excitement by showcasing how Verizon’s cutting-edge products can revolutionize their daily lives.•Educate customers on the exceptional features of our offerings, empowering immediate and immersive experiences.•Cultivate authentic customer bonds, earning unwavering loyalty and trust through genuine interactions.•Leverage your fervent passion for technology and innovative thinking to propel sales and create lasting customer impact.•Deliver proficient troubleshooting support for mobile devices and network configurations, ensuring seamless user experiences with Verizon’s solutions.
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BartenderLonghorn Steakhouse Aug 2017 - Jul 2021Tucker, Georgia, United States• Apply expertise in customer service and hospitality to guide guests through their experience.• Provide personalized recommendations and ensure satisfaction with food and beverage selections.• Demonstrate thorough understanding of menu offerings, including food and beverages.• Assist guests in navigating the menu to make informed choices.• Collaborate with team members to ensure the restaurant is well-stocked and sanitized.• Assist in inventory management, cleanliness, and adherence to health regulations.• Take accurate orders and work closely with kitchen and service staff.• Ensure prompt and accurate delivery of food and beverages.• Provide friendly, attentive service that fosters a positive guest experience.• Maintain adherence to company standards and policies, particularly regarding the service of alcoholic beverages.• Ensure responsible service practices are followed to promote a safe environment.•Strong communication and interpersonal skills, with a focus on building rapport and fostering positive relationships.• Attention to detail and a commitment to delivering high-quality service.• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
David H. Skills
David H. Education Details
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Business Administration And Management, General -
Business Administration -
Criminal Justice/Law Enforcement Administration -
Criminology
Frequently Asked Questions about David H.
What company does David H. work for?
David H. works for Verizon
What is David H.'s role at the current company?
David H.'s current role is Sales Manager | A+ | Executive MBA Candidate | KPI Driven.
What is David H.'s email address?
David H.'s email address is da****@****zon.com
What schools did David H. attend?
David H. attended Kennesaw State University, Reinhardt University, Albany State University, University Of West Georgia.
What skills is David H. known for?
David H. has skills like Customer Experience, Presentation Skills, Network Security Implementation, Criminology, Proactive Monitoring, Domain Name System, Accounting, Linux, Business Relationship Management, Customer Success, Cybersecurity, Account Management.
Who are David H.'s colleagues?
David H.'s colleagues are Sharon Rourke, Jackson Adams, Chris Holbrook, Austin Hollins, Rick Long, Anthony Williams, Michael Switzer.
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