David H. Potter

David H. Potter Email and Phone Number

Principal Business Transformation Consultant @ NICE CXone
Frisco, TX, US
David H. Potter's Location
Frisco, Texas, United States, United States
David H. Potter's Contact Details
About David H. Potter

Analytical leader with a passion for helping companies improve customer satisfaction and shareholder value through strategic AI integrations.

David H. Potter's Current Company Details
NICE CXone

Nice Cxone

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Principal Business Transformation Consultant
Frisco, TX, US
Website:
nice.com
Employees:
13118
David H. Potter Work Experience Details
  • Nice Cxone
    Principal Business Transformation Consultant
    Nice Cxone
    Frisco, Tx, Us
    View
  • Nice Cxone
    Solution Sales Executive, Digital Cx
    Nice Cxone May 2022 - Present
    View
  • Xsell Technologies
    Senior Director Of Customer Success
    Xsell Technologies Aug 2020 - May 2022
    United States
    View
  • Nuance Communications
    Director, Technical Field Enablement
    Nuance Communications Mar 2019 - Mar 2020
    View
  • Nuance Communications
    Senior Principal Business Consultant - Digital Transformation
    Nuance Communications Mar 2018 - Feb 2019
    United States
    View
  • At&T
    Digital Experience, Product/Platform Management, Operations & Leadership
    At&T Feb 1992 - Jan 2018
    Dallas/Fort Worth Area
    View
  • At&T
    Director Of Digital Engagement
    At&T Jan 2014 - Dec 2017
    • Led Product Management for the Enterprise Chat Platform including Strategy and Roadmap from ideation and business case development through implementation and post-production optimization supporting all online products and services across all device types• Integrated new technologies including automated contact solutions to increase revenue generation, improve customer satisfaction and reduce operational costs while driving digital adoption and containment• Supported advanced analytics solutions used to optimize web properties, platform usability and customer satisfaction
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  • At&T
    Director Of Chat Operations
    At&T Mar 2010 - Jan 2014
    • Responsible for leading all aspects of Sales Chat Operations supporting all products and services• Delivered 3X - 5X conversion improvement via chat assistance vs. self-service• Managed chat code implementation, contract negotiations, Legal, IT and operational support functions• Additional responsibility for overall Chat Strategy including business consultation for new chat implementations
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David H. Potter Skills

Telecommunications Enterprise Software Strategy Call Centers Vendor Management Call Center Sales Operations Saas Sales Business Intelligence Customer Experience Leadership Crm Strategic Partnerships Product Management Solution Selling Mobile Devices Professional Services Contact Centers Software As A Service Customer Relationship Management

Frequently Asked Questions about David H. Potter

What company does David H. Potter work for?

David H. Potter works for Nice Cxone

What is David H. Potter's role at the current company?

David H. Potter's current role is Principal Business Transformation Consultant.

What is David H. Potter's email address?

David H. Potter's email address is da****@****nce.com

What skills is David H. Potter known for?

David H. Potter has skills like Telecommunications, Enterprise Software, Strategy, Call Centers, Vendor Management, Call Center, Sales Operations, Saas, Sales, Business Intelligence, Customer Experience, Leadership.

Who are David H. Potter's colleagues?

David H. Potter's colleagues are Nitin Kogale, Annette O., Rick Goodman, Nikhil K., Danushia Bulmer, 付振海, Marion Mungcal.

Not the David H. Potter you were looking for?

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    Cipp/Us Counsel At Bakerhostetler In The Digital Assets And Data Management Group.
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  • David H. Potter, PMP

    David H. Potter, PMP
    Program And/Or Project Manager
    Clatskanie, Or
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    yahoo.com, parsons.com

    1 (661) 8XXXXXXX

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