David Hacker Email & Phone Number

Develop and implement process improvements to reduce costs and increase customer satisfactionLead teams in developing and executing strategies to achieve customer service excellenceMonitor and report on performance metrics to ensure that services meet organizational standardsAnalyze customer feedback and develop strategies to continually improve customer serviceTrain and mentor associates on customer service standards and best practicesManaged daily operations of a fulfillment center, including shipping, receiving, inventory, and quality controlSupervise a team of 30+ associates and ensured that customer service goals were metConduct performance reviews, identified training needs, and provided feedback to associatesTraind coach associates on customer service standards and best practicesPartner with other Area Managers to balance labor ensuring that we operated a balanced and efficient shift while meeting all of our goals.Review work forecasts and determined productivity requirements to meet the overall objectives

Maintained budgets, enforced deadlines, and optimized the workflow to meet customer demandSupervised a team of 20+, including union members, and ensuring all compliance, regulatory and company goals were successfully metDefined the project plan, scope, and objectives by involving all relevant internal stakeholders and ensuring technical feasibility.Identified resources needed for the project and sources these materials.Measured performance using appropriate project management tools and techniques.Prepared progress reports for senior management.Oversaw the implementation of numerous project improvements.Revised several outdated procedures to reduce radiological risk and increase performance, which saved more than 6K hours of workload.Performed a project in less than three months that previously averaged six months by simplifying processes and increasing training to improve results, which saved more than $3.5M.

Directed all automotive maintenance, processes and operations, including all personnel. Provided excellent customer service.Achieved all bonus expectations weekly; employed at several locations to increase profit and change the culture, contributing to profit margins of 50% or more.

Maintained, repaired, and inspected cars, light trucks, and other vehicles.

Diagnosed, adjusted, repaired, or overhauled diesel engines.Recognized as Employee of the Year in a company of three hundred employees.

Maintained, repaired, and inspected cars, light trucks, and other vehicles.

Master'S Degree, Business, Management, Marketing, And Related Support Services, A

Activities and Societies: Dean's List

Master, Management – Business

Bachelor, Liberal Arts And Sciences

magna cum laude

Nuclear Technologies/Power Plant Technologies

Deans List

Master Of Business Administration - Mba, 3.9