Was trained in 4 different routes to cover for other seasonal employees who didn't show up for work and or quit.  Was assigned to other neighborhoods to insure service levels were met.Maintain, inspect and service golf cart and trailor used for delivery of packages.Learned and utilized DIAD handheld computer system effectively to track, enter data and complete deliveries and pickups included signature required and non-deliverable packages based on UPS written standards.Development of route based on volume for the day to insure efficient use of time.Employed safety standards to insure safe use of UPS equipment.Coordinate with management and area drivers to insure package volume was delivered.

Effectively supervised 3rd shift road drivers, yard drivers and lead drivers for Jacksonville's Railcrew Xpress.Coordinated with dispatch, CSX Train Masters and Yard Masters to quickly and efficiently solve logistics problems regarding the movement of engineers and conductor crews within CSX railway systems and train yards. Held all drivers to a high standard for efficiency of movements between locations to insure there were no issues with our sevrice levels to CSX.Created and issued yard maps, railway tools and cheat sheets to improve the quality of service and ability to onboard new employees into yard jobs more efficiently.Helped in implimenting the idea of collecting GPS locations and loading that information across the fleets GPS system.

• Effectively managed time with competing priorities in a fast paced environment. • Employed a high degree of accuracy in complex forecasting and financial calculations. • Coordinated with industry professionals for services on each loan transaction where working well within a team was paramount to each transaction.• Monthly volume on average 20 units and 4M in revenue. Managed 25% of all company volume in direct support to sales staff and executives of the company.

• Maintained high volume of new customers and consistently met and exceeded sales targets while maintaining a dual role within the branch. • Named support staff’s “Favorite Originator” in 2012 highlighting my team player mentality. • Developed Customer Management XLS which allowed sales team to make single -call refined sales presentations through automated benefits calculations. The CMS provided a database to allow timely targeted follow-up, bulk text and email solicitations, and track details not provided for in other industry solutions. Utilized 100% by sales staff as well as several other Banks and Brokers. • Created a new position within the branch which increased processor efficiency by 50% as well as increased underwriting efficiency by 40%. • Exceeded all weekly, monthly and yearly production standards for all of 2009 and honored forexcellence in volume and customer retention of over 90%.• Successfully adapted to a changing environment while producing over $35,000 in revenue everymonth. Exceeded 90,000 in revenue in Dec. 2009 taking top originator in the company.• Executed resourceful marketing allowing me to provide consistency at atime when production was very cyclical and rates unstable.

• Created a business from scratch without outside investors or business management education.On our first day of business we had a networked, furnished 3600 sq. ft. of office space with roomto grow. 19-person staff to include a Sales Team of 15 qualified individuals.• Experience managing a workforce of up to 25 people, sales, processing, sales managers,telemarketers and support staff. Responsible for cost control, recognizing opportunities in themarket to enhance the company’s offering.• Oversight of complex transactions as well as resolving problems using sophisticated techniquesand an exceptional degree of ingenuity.

• Responsible for the overall sales effort of the company. • Provided training, leadership and mentoring to the sales team. • Manage and coordinate all sales activities and provide a continuous sales training platform for further development and growth of sales associates.• Coordinated with CEO to communicate, collaborate and support the company objectives. Responsible for organizing and ensuring weekly sales meetings are implemented with all sales team members and upper management. Responsible for coordination of weekly, monthly and annual marketing budget.• Assisted in the hiring, and disciplinary process of all sales team members. Conducted monthly, bi-annual and annual performance reviews. Analyzed workflow and company processes for efficiency.