David Hall Email & Phone Number

London, Gb

London, United Kingdom

Key responsibilities:• Implement policies and procedures to manage the Company’s data protection obligations.• Implement policies and procedures to meet the contractual data protection obligations to the Company’s clients.• Train staff in their data protection obligations and adherence to data protection policies and procedures.• Liaise with the CTO to implement and manage system security and data security to meet data protection obligations.• Independently monitor internal compliance to data protection policies and procedures.• Maintain expertise in data protection and provide advice to the Company regarding Data Protection impact.• Provide a contact point for data subjects and supervisory authority.• Implement an ongoing programme of Service Delivery, using the ITIL Framework.• Independently monitor internal compliance to the ITIL Framework.• Maintain artefacts to support external and internal IT or data protection audits.• Provide a contact point for external client auditors and internal audits.

London, United Kingdom

Key Responsibilities: • To provide advice, motivation, guidance and leadership to the Customer Support Team • To provide management information to key stakeholders for Service Reviews (both internal and external) for periodic reporting, to analyse trends in incident rates and regular problem areas

London, United Kingdom

Key Responsibilities: • To provide advice, motivation, guidance and leadership to the Service Desk • To provide management information to key stakeholders for Service Reviews (both internal and external) for periodic reporting, to analyse trends in incident rates and regular problem areasKey skills:Strong Service Management background using the skills acquired from the ISEB Foundation Certificate in IT Service Management (ITIL) course. Key achievements: • The introduction of a procedures manual to aid analysts in their day-to-day responsibilities • The implementation of procedures to enable the quick response to an incident in the more common areas of the supported systems, and at the same time provide enough information to help progress the problem to a known error and ultimately progress this through the change and release processes • Responsible for the tighter management of incidents which saw the numbers of SLA breaches reduced • Increasing the number of incidents closed on the same day the incident was raised

London, United Kingdom

Key Responsibilities:• To provide support to customers using Trace products• To take action to prevent SLA breaches• Liaison with customers to complete the change management procedure for software releases and hot fixes

London, United Kingdom

Key Responsibilities:Broker backup and technical processing role, with responsibility for creating slips, cover notes, endorsements, addendums and honeycombs. Including the processing of premiums, AP/RPs, premium adjustments and ensuring these are signed accordingly. Periodic collecting of joint brokerage with other Brokers and the maintenance of these accounts.