David Hall Email & Phone Number

Plymouth, England, Gb

Plymouth, England, Gb

Moved over to join the Custom Excellence Engineering Team to help up skill the team and help improve processes around Incident Management and Resolutions.The team then merged with Incident Management to form the TEOM team, Technical Escalations and Operations Management.On the team I would help investigate, reproduce, tackle and manage incidents (live issues) and escalate where required to Engineering, as well as help create custom reports and make db updates for our UI.In some cases I would be on calls with the clients to try and solve and suggest resolutions to the issue being faced.Helped to restructure the team documentation and created many documents on the process to follow for how the team dealt with different types of tickets, code to use, direction of investigation to solve the issue etc

Uk

Joined Engineering to work as the Lead for the Mobile Integrations Team.Managing a small agile team to test and certify integrations of the IAS AVID libraries and the IAB Open Measurement SDK into Network SDK's and Publishers who wish to use IAS to measure viewability across their Mobile in app inventory.I worked with the team to outline and document the Process for OMSDK integrations and certifications, which the team manage to ensure they are done efficiently and to the highest standard. I am also the 1st line of Support when it comes to testing and troubleshooting Integrations. In addition I am constantly updating documentation on the process & how to test and support the Integrations so this can be carried out by any member of the team and to increase our knowledge sharing.More recently I led the team transformation to include tackling client issues for our measurement products in addition to integration issues.Created process and documentation on how they will be resolved and managed by the team and worked on reducing the number of Incident tickets getting through to the development teams in engineering.

Uk

Working alongside the Mobile Team I helped to outline and document the Integration Process, which I manage, to ensure Integrations of the In App Viewability product are done efficiently and to the highest standard. I am also the 1st line of Support when it comes to testing and troubleshooting Integrations. In addition I am constantly updating documentation on the process & how to test and support the Integrations so this can be carried out by any member of the team and to increase our knowledge sharing.

Plymouth, Devon, United Kingdom

I later got promoted to Certification Project Manager which involved managing the Publisher Integration Test Projects using JIRA as well as Certification Projects with other clients, such as Testing their Rich Media Adverts & Tracking URLs worked on our network to a good standard and report back with bugs and solutions. I was also the go to contact from other members of the team to resolve any issues with Adverts having issues running on apps and raise issues to clients along with solutions to solve the issue.Being a senior member of the team I was always on hand to share knowledge and information to minimise issues going forward as well as having everything well documented and available to other members of the team so they could potentially solve the issue if I was unavailable.

After about 18 months I started to get more involved in Testing and so got promoted to Test Analyst and moved into the Tech Ops Team, this involved testing the Publishers Apps/m-Sites to check they had integrated with our system correctly to a high standard and report back with bugs and solutions. I used Mind Maps to log Test Results to clearly show the passes and failures

Started towards the end of June after finishing my final year at University as a Technical Support Analyst, started the role within the Agile Development Team as providing technical support for the web front end of our Ad Server and other systems which included our reporting software (Microstrategy), this involved receiving the support issue from the user, creating a ticket and prioritising issues in order to get them resolved efficiently while being in constant contact with the user giving updates.As well as the support role I was also involved in updating device information in our SQL Server database as well as testing new releases to our systems, after I settled into the team I also became the lead for reporting, creating, developing, supporting & automating; reports, documents, graphs & interactive dashboards for web based users either within the company or our clients to retrieve required information. During which time I became Microstrategy certified in Advanced Reporting and Dynamic Dashboards.Once report development was completed I was then given the responsibilities of creating 'iCals', assisting the team by developing Rich Media Adverts (Adverts created using HTML, JavaScript & CSS), as well as Designing & Managing the Rich Media Advert Build Process to improve workflow.

Newton Abbot, Devon, United Kingdom

Started work after my 2nd year at University for my year work Placement and was part of the Provider Information team mainly producing many different reports on a weekly/monthly & quarterly basis depending on the report and who it was for, many reports were for Managers, however some were for other colleagues within the Company who requested certain reports on an Ad Hoc basis. These reports were produced using MS Office in particular Excel this included querying the database to get the data needed and then analysing before producing the reports in MS Excel Tables/Graphs and occasionally more detailed as to why the data is showing what it is. As well as this I did some development using MS SQL Server, MS Access and MS Excel and linking these three products together to improve the efficiency and accuracy of the teams' data/reports. This included developing the tables & relationships to make the database have better structure so that the front end web based VB/ASP.Net system could connect to the data more effectively and from this I developed a spread sheet that once refreshed would pull all data from the table which would automatically refresh the report.

Plymouth, Devon, United Kingdom

Started in the Easter break of my 1st year at University and continued over the Summer. Developed Front End Systems using VB.Net that linked into Hardware systems. One of which extracted data from an Access database into the Front End which could search the data/images to show the user useful information. The other system linked to a device which would feedback location data which would then be interpreted and translated on the UI for the user to be able to see the information.

Bachelor Of Science (Bsc), Computing Informatics, 2:2

Activities and Societies: Participated in the Pool Nationals and Futsal TournementsFinal year Modules: Advanced Databases and Their.

A Level, Computing, Mathematics With Mechanics & Physics

Activities and Societies: Participated in the Ten Tors Expedition 3 years running, 2 Silvers and 1 Gold