CCO3 Collections Specialist

*Arranged corporate travel, developed vendor relations.*Established new vendor accounts and new customers including high value accounts such as Duane Reade, Walmart, Notre Dame, Redners, etc*Developed policies and procedures.*Oversaw Customer Service issues.*Content develpment and Co-Host "Traveling With Eric Dowdle" Radio Program on BYURadio *Developed Scripting for Radio Programming*Location research for Painting the Town Television… Show more *Arranged corporate travel, developed vendor relations.*Established new vendor accounts and new customers including high value accounts such as Duane Reade, Walmart, Notre Dame, Redners, etc*Developed policies and procedures.*Oversaw Customer Service issues.*Content develpment and Co-Host "Traveling With Eric Dowdle" Radio Program on BYURadio *Developed Scripting for Radio Programming*Location research for Painting the Town Television Series*Created Web Site content Show less

Training of new hire employees, Acting Team Leader, HVCM II Sales to elite cardholders, team development, and performance coaching.Management• Successfully supervised teams of up to 25 including payroll, performance monitoring, development, HR issues, and implementation of new programSales• Top sales to HVCM – American Express. Brought in High Value clients [Duane Reade, Notre Dame, Walmart, etc. Top trade show producer.Training• Team trained over 14 classed based on… Show more Training of new hire employees, Acting Team Leader, HVCM II Sales to elite cardholders, team development, and performance coaching.Management• Successfully supervised teams of up to 25 including payroll, performance monitoring, development, HR issues, and implementation of new programSales• Top sales to HVCM – American Express. Brought in High Value clients [Duane Reade, Notre Dame, Walmart, etc. Top trade show producer.Training• Team trained over 14 classed based on adult learning models. Developed and presented training programs based on TSC needs. Attained highest trainee satisfaction rating among peers. Show less

Handled escalated calls from overseas call centers. Tracked errors and issues with new prepaid products and provided analysis for new products.