With over 15 years of experience in retail and pawnbroking management, I am a results-driven professional with a proven track record of turning around underperforming stores, driving revenue growth, and leading high-performing teams. Currently, I oversee operations at the flagship store of Cash Converters in Preston, where I continue to exceed sales targets and streamline processes to enhance efficiency.My expertise spans team leadership, stock control, performance management, and eCommerce, with a focus on fostering a customer-first culture. I take pride in motivating and developing staff to achieve their full potential, creating an environment where teams feel empowered to exceed KPIs and contribute to business success. A key part of my leadership philosophy is continuous improvement, both personally and professionally—I’m always looking for new ways to enhance store operations and deliver exceptional service to our customers.I’m passionate about people, processes, and performance, and I’m excited to continue my journey in roles where I can make a lasting impact.Feel free to connect with me to discuss how I can bring value to your team or business!