• Define release plans and creative mandates with CCO to collaborate with internal teams on all releases• Facilitate communication, asset gathering, and approvals with all external partners• Oversee the creation and implementation of company-wide workflows, processes, and metrics using Monday• Maintain production and release milestone schedules for all products

• Supported the delivery of internal tool and UI documentation for SDK 1.0.0 and 0.14.0, including products such as the Player Messaging Tool and Platform Web API• Redesigned JIRA workspaces and workflows to document and track team deliverables for upward reporting • Collaborated with the Content Design team on the adoption of a new CMS product, including the transference of all documentation

● Supported software and tool development, documentation, gameplay examples, video content, and templates for the Fortnite Creative Ecosystem during Fortnite Seasons 19 – 27, including the alpha and beta releases of UEFN and Verse● Created JIRA projects and workflows to document and track team deliverables for road mapping and metric purposes within JIRA, Structure, and Asana● Communicated product risks and solutions, status, budgeting, and release support plans (including coverage intentions and milestones) to cross-team leadership and stakeholders● Developed and drove strategies to reach one million unique visitors for FN Creative site six months after public launch ● Collaborated with legal and marketing on product launches, including video tutorial series and Fortnite seasons● Facilitated cross-team syncs to gather requirement and pre-doc, and determine scope for product support on a two-week release cycle● Documented and created resolution paths for emergent issues for a 24/7 live product● Built and maintained Opsgenie team scheduling and processes for live issues and product publication● Adapted pre-existing tools and processes to implement release note publication for Creative Ecosystem products

● Supported the delivery and publication of user-facing documentation for UE 4.24 - 5.0● Increased team burndown by 15% by overhauling existing JIRA project with new workflows ● Oversaw the creation, execution, and analysis of the UE user survey program to identified actionable improvements, including documenting feature tutorials with both C++ and blueprint methods, which led to a 12% increase in user session time● Gathered user analytics with Tableau to determine high-traffic subjects for reorganization purposes, leading to an increase in return users, and session and page view durations● Acted as contractor lead, identifying unique areas of coverage, including Implementing a community feedback initiative by liaising with users via forums and triaging recommendations with the team

● Tracked, documented, and assisted with the resolution of bugs and blockers for a cross-functional production team● Managed the milestone deliveries of the product, including customer documentation, testing lab deployment, and post-delivery support● Facilitated daily scrum, sprint retrospectives, and sprint planning for team planning and upward communication purposes● Represented the team during executive-level scheduling and retrospective meetings by communicating blockers, progress, and process improvements● Created and deployed PTO incentive programs for production and QA teams which resulted in delivering 74% more lessons than originally projected● Conducted retrospectives for studio-wide production incidents and milestone events● Organized and ran customer meetings to review and adjudicate feedback, and discuss milestones and status

● Analyzed player data via Tableau (SQL, Python) to increase player engagement and revenue● Collaborated with design and production teams on monetization processes driven by returning players, resulting in a 50% month-over-month revenue increase ● Improved and documented tool processes to simplify database updates for daily offers and character deployments

● Obtained Scrum Master certification via Scrum Institute● Set up processes, both internal and cross-team, to support the Ships System team’s workflows● Built and maintained JIRA dashboards, sprints, and backlog for team and individual metric tracking● Used functional group sprint averages to predict project milestone dates, and identify staffing needs and performance improvement opportunities● Facilitated communication between the Ship Systems team and various production teams by scheduling task research meetings and maintaining wiki documentation on Confluence● Presented product roadmaps and risks at reoccurring customer meetings

● Created interview activities/tests for specific functional groups, including in-basket and storyboard creation exercises for Instructional Systems Designer position● Wrote and deployed post-mortem surveys using Google Forms for multiple projects to determine successes, failures, and opportunities for improvement● Developed and conducted studio-wide surveys for employee engagement and retention purposes, which resulted in a re-org to develop employees more efficiently● Interviewed current employees to update job descriptions for hiring and industry standardization purposes● Developed user interface design and functionality mock-ups for optimal user experiences● Created, edited, and organized system and software requirements using Rational DOORS for programmers and engineers to fulfill the statement of work for LCS courseware● Wrote and maintained the Studio Systems Document, System Design Document, Instructional Media Design Package, and project-specific styles guides for internal and customer use● Designed onboard training for incoming hires with the use of Photoshop and Captivate● Interviewed Subject Matter Experts and analyzed information to build into lesson storyboards for Unreal 4 engine implementation

● Interviewed subject matter experts to validate government and customer furnished information using Visio and e-Task Analysis tool for supporting documentation and courseware development● Conducted pre-existing course gap analysis with a team to determine extent of future data collection efforts● Created and maintained project style guide and processes for team● Developed pretest and posttest items

● Transferred and categorized data from employee satisfaction surveys into a custom Microsoft Access database for future organizational development and improvements in 360 Feedback Program● Interpreted categorized data and recommended improvements on department, division, and company levels

● Project management, primarily dealing with the start-up of an integrative medicine practice, including financial forecasting, planning for investors, and development of a business plan● Developed a recruitment survey, along with a scoring scale, to determine whether values and intent aligned for an integrative health business model● Facilitated the office-wide upgrade of physical files to an online database to help simplify the process for referrals and record keeping● Maintained organization’s websites, with basic knowledge of HTML/web design and Mail Machine Pro● Created marketing materials for outside investors and prospective patients, including company newsletters and investment presentations

● Compiled data from VA surveys into a custom Microsoft Access program for analysis● Created process improvement strategies for more expedient processing, leading to a 55% decrease in time● Worked with a team to analyze, review, edit, clean, translate, and ensure the accuracy of survey data● Assisted with preparing analysis reports and corresponding with the customer regarding any queries, complaints, or suggestions ● Wrote training scenario for US Marine Corps foreign language course