David Harmon Email & Phone Number

Brentwood, Tn

● Evaluates existing data center environments, designs solutions that address business issues, and implements efficient and cost saving solutions for customers.● Follows work plans for key technical deliverables.● Works collaboratively with other members of the Data Center team to create architecture plans and deliverables that exceeds client expectations.● Advises new and existing work streams regarding deployment planning and issue management.● Supports operations and maintenance tasks for customer projects.● Coordinates environment usage for development and testing environments.● Schedules OS/software patches, upgrades and down times for production.● Participates in conference calls on technical issues to provide status of open opportunities and resource requirements to management.● Participates in deployment/release activities for data center implementations.● Maintains critical technical architecture documents and verifies all information is up to date.● Conducts research with the assistance of a SR Resources to resolve technical issues.● Recommends alterations to development and design to improve quality of products and/or procedures.

La Vergne, Tn 37086

● Carries out operating system management, configuration management, disaster recovery management, troubleshooting, preventative and correct maintenance and performance monitoring and enhancement implementation● Ensures that computer systems and operating systems are compliant with established configuration guidelines● Provides technical expertise in planning, investigation, prototyping, testing, implementation and operation phases for the integration of services, systems and applications within a network of multi-platform clients and servers● Assists in testing and configuring platform applications● Diagnosis hardware and software problems and recommends solutions and performs necessary system repairs● Provides backup services to servers and functions as a line of defense against intrusion and inadvertent system damage● Researches, analyzes and recommends backup/security strategies as required● Provides active participation in scheduling, coordinating, and performing installations of hardware, software, and operating systems upgrades, changes and configurations● Works in establishing policies on system use and services● Participates in the planning of the future of the operating system environment● Works with management in the development of related strategies and business models● Provides on-call support for problem resolution● Serves as an information resource/internal consultant for the acquisition, installation, and support of new applications, departmental systems and equipment.

Lavergne, Tn

Djibouti Africa Supporting Usafricom

•Develop and Implement Plan of Action and Milestones (POA&Ms) to harden Microsoft Active Directory (AD) configurations.•Created and deployed Djibouti Enterprise Area Network (DEAN) Domain and workstation GPOs. •Developed and designed Microsoft AD Organizational Structure in accordance with Microsoft Best Practices.•Deployed Quest ActiveRoles Server (ARS) to improved security and management functionality of Microsoft AD. •Developed, Designed, and Utilize Quest InTrust log collection, reporting and auditing for all DEAN equipment.•Replaced Windows 2003 Bind DNS with Windows 2008 DNS. •Designed and Implemented Clustered Print Servers. •Designed and Implemented Microsoft Hyper-V Servers. •Provide project management and oversight of multiple enterprise upgrades. •Modify and/or develop additional SOPs to improve Operations and Maintenance (O&M) processes. •Provide engineering support to facilitate O&M System Administrators’ implementation and execution of approved POA&Ms. •Assist Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT), and Space and Naval Warfare Systems Command (SPAWAR) in developing the Department of Defense Information Technology Security Certification and Accreditation Process (DITSCAP) Interim Authority to Operate (IATO) documentation package. •Sustain system diagrams for accuracy after system upgrades and/or decommissions. •Project management of NCTAMS LANT/USAFRICOM O&M System Administrators with regard to managing tasks, meeting deadlines and providing accurate documentation.•Facilitate NCTAMS LANT with liaison efforts with Commander, Joint Task Force, and Horn of Africa (CJTF HOA) staff to understand and document any system communications concerns.

Performs technical and professional duties essential to the installation, maintenance and support of technology within a department. May work for a group of users within a department, or for a department with a complex computing environment. Assist users and departments with operational and technology consultation needs as well as develop a departments technology support plan. Plan and schedule the installation, configuration and maintenance of technology projects and coordinate these actions with users and departmental staff. Provides input into budgetary process for a department or set of departments. May manage a team of technical support staff.

● Detect, diagnoses, and troubleshoot NT related problems on NT workstations. ● Troubleshooting laptops, desktops, operating systems, application software. ● Provided level 1-2 support and providing assistance and training to end-users. ● Recommended software and hardware installed and configured software.● Provide system level support on Local Area Networks (LAN), configuring and installing system file and print servers. ● Designed and maintain personnel and supply databases in Microsoft Access. ● Created/managed Training Schedules.● Insured payroll was submitted on time.● Managed day to day office operations