• Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels.• Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications and software, whilst working closely with software suppliers to resolve operational issues.• Understanding of change management and the implementation of systems within large organisations.• Basic technical skills in programming within Visual Basic on access.• Researching potential new clients and the ability to pitch individual account management solutions for a range of companies including engineering, presentation, steel fabrication and security.• Providing remote and on-site technical support and training for bespoke database clients.• Responsible for troubleshooting and diagnosing hardware and software faults across any Windows system from Windows 98 – Windows 10. • Demonstrate strong interpersonal skills, including the ability to liaise effectively with fellow team members to anticipate technical limitations and glitches and effect smooth system deployment.• Developed confidence and sensitivity in working closely with clients to clearly define operational needs and potential solutions.• Oversaw all aspects of domains in a Windows Server 2003, 2008 and 2012 environment.• Managed internal data, including identifying risks to data integrity, disaster recovery and restoration. • The ability to effectively prioritise tasks for several companies over a certain period of time.• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003, 2007, 2010, 2013, Windows Server, Small Business Server 2003/2008/2011, Active Directory management Exchange 2003/2007, Windows Mobile, backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router, firewall configurations, time recording systems.