Operations Specialist
Brussels Metropolitan Area
Main duty is acting as a Subject Matter Expert of the Lloyd’s Brussels Operating Model and ensures that day-to-day activities are executed timely, accurately and in line with Standard Operating Procedures. Scope is the Part VII portfolio (21 Syndicates).Principal Accountabilities:• Ownership, maintenance and evolution of Standard Operating Procedures • Standardise & hand-over processes to Business Process Outsourcing (BPO) team and act as a Referral Point• Participate, review, contribute to the design and testing of new solutions & implementation of strategic initiatives• Investigate, follow up and resolve issues that affect Lloyd’s Brussels KPIs, KRIs & SLAs in collaboration with fellow team members, other departments of Lloyd’s/Lloyd’s Brussels and third parties such as Managing Agents, PPL, SDC, IT vendors etc.• Identify, design and execute controls and KPIs that ensure that data are processed accurately, timely and at the correct granularity.• Manage operational risk and maintain controls within the post bind processes• Liaise with other Lloyd’s Brussels teams to share insights, and identify opportunities to optimise the effectiveness of Lloyd’s Brussels operations• Production of documentation and obtaining agreement to the transaction from the Managing Agent, as necessary