David Hart Email & Phone Number

Falling Waters, WV, US

Martinsburg/Berkeley County, WV

• Managing the overall operations and profitability of a regional community bank. Responsible for multiple branches, with assets totaling over $126 million, while serving the financial service needs in the community.
• Developed and implemented strategies to achieve sales and service goals for multiple branches as part of the Retail Banking Division’s annual operating plan, while directly managing the staff and overall office.
• Established on-going client relationships with premier clients and business partners through relationship building and outside customer service calls.
• Eliminated single points of failure and refocused staff on fundamentals of the customer experience to build branch traffic and expand the customer base. Turned multi-year branch negative-growth trends into an 11%.
• Provided on-going training to bolster product knowledge and insure adherence to all governmental and bank regulatory requirements including; the Community Reinvestment Act (CRA), Bank Secrecy Act (BSA) and the Equal.
• Ability to motivate and lead team members to help them succeed while experiencing multiple staff promotions along their career path.

Falling Waters/Martinsburg, WV

• Responsible for the overall operations and profitability of the regions’ full-service hub branch in Martinsburg and Falling Waters with assets totaling over $96 million, including the supervision and development of.
• Developed and implemented strategies to achieve sales and service goals for the branches while directly managing the staff and overall office operations; including risk management, security, marketing, operations.
• Established on-going client relationships with premier clients and business partners through relationship building and outside customer service calls to grow branch.
• Contributed at corporate and regional levels on project teams as a member of the Leadership Team, Strategic Planning Team, the Universal Banker Steering Committee, and Loan Automation Team.

Falling Waters, WV

• Learned the retail banking business at the Falling Waters branch, while establishing the direction of staff and branch operations. Created a focus on excellence to redirect branch into a top performer, consistently.
• Ensured staff awareness of the branch’s objectives and performance standards, and established individual development plans to grow staff skill sets and promote success within the branch.
• Developed strategy to increase branch loan productivity through targeted small business lending and the establishment of consumer lending referral networks with local auto and service dealers.
• Eliminated single points of failure and refocused staff on fundamentals of the customer experience to build branch traffic and expand the customer base. Turned multi-year negative- growth trend into a 23% growth in.

Hagerstown, MD

Secured the location and designed a layout to establish the first Virginia Barbeque restaurant in a mall, rather than the typical strip center design. Purchased equipment, secured staff and worked with Preit mall management and contractors to renovate the suite. Built a team at various skill levels, facilitated promotion through targeted marketing and grew.

Hagerstown, Md.

• Directed large banking and warehouse operation within the Dispute Resolution Services area for the nations’ largest credit card acquirer while processing 66 M sales drafts, 2.9 M retrievals and 1.8 M merchant responses.
• Received several Visa Service Quality awards for excellence in processing on behalf of many alliance partners including: Chase/PTI (2002, 2005, and 2006), PNC (2004, 2005) and Suntrust (2005).
• Established a strong vision, streamlined and automated several manual processes while restructuring and reinventing activities that brought focus to strong vision and strategic plan for improvement.
• Facilitated business/company migration projects from several US and North American locations to the Hagerstown site including: Concord Merchant Services, Canada Trust, Scotia Bank and FDR Acquiring.
• Managed 6 budgets totaling $15M annually while out-performing client service level agreements and driving overall unit cost down by 24%.
• Implementation project leader for $26M initiative to automate and consolidate several mainframes and operating platforms onto a single user interface. Provided user requirements, managed project staff across various.

Hagerstown, Md.

• Led team of 3 managers, 5 supervisors, and 48 staff responsible for credit card transaction reversal investigations for retail, internet and specialty merchants.
• Created a job rotation program for managers, supervisors and key staff to increase bench strength, leverage synergies and eliminate single points of failure across the organization.
• Introduced targeted staff training and lowered the automatic write-off threshold to reduce losses by $120,000 annually. Relocated the print process in-house from an external vendor ($127,000 expense savings – increase.
• Exceeded Client Service Level Agreements with an average of 99.8% timeliness and 99.1% quality.

Hagerstown, Md.

• Managed dispute department in all aspects of credit card transaction reversal investigations for rapidly growing internet merchant business.
• Improved team productivity by 45% through implementation of strategy to achieve ‘rapid and continuous improvement’ via several process enhancements and effective implementation of comprehensive ‘best practices’.
• Introduced basic process controls that significantly increased the quality and control of the investigation process including a 50% decrease in defects over three months.

Hagerstown, Md.

• Managed the overall business and profitability of the top performing security franchise. Directed overall operations including: scheduling and supervision of installation and service department; supervision of accounts.
• Introduced inventory controls and cut inventory levels by 50% while eliminating shortages and stock-outs, reducing installation times and service call-backs.
• Maintained skilled, motivated, technical staff through effective hiring, training, and continuous education development.
• Revamped the sales process from lead to completed installation to increase efficiency, emphasize customer satisfaction and margins/profitability. Turned a $550K loss to $45K profit in 2.5 yrs through high productivity.
• Wrote first company policy manual and created comprehensive job descriptions for all personnel as well as the implementation of the first company 401K retirement program.

Maryland Bankers School

Graduate of Maryland Bankers School

Degree Studies, Business Administration And Management, General

Professional development training: Six Sigma Operations Training … Moving from Conflict to Collaboration … Building a High Performance.