• Handled escalations and negotiations at a corporate level with a focus on utilizing Emotional Intelligence for effective communication.• Demonstrated exceptional customer service and recovery skills to ensure customer satisfaction and loyalty.• Utilized BVSC System Navigation and MS Office Proficiency to streamline processes and enhance productivity.

While acting as Marketing Executive, my day-to-day responsibilities are the following:Initiating outbound calls to potential customers, while effectively engaging to discuss vacation packages and travel opportunities; maintaining in-depth understanding of company's vacation packages, destinations, and travel offerings to confidently communicate benefits and features to clients; identifying and qualifying potential leads through targeted research, market analysis, and data mining techniques… Show more While acting as Marketing Executive, my day-to-day responsibilities are the following:Initiating outbound calls to potential customers, while effectively engaging to discuss vacation packages and travel opportunities; maintaining in-depth understanding of company's vacation packages, destinations, and travel offerings to confidently communicate benefits and features to clients; identifying and qualifying potential leads through targeted research, market analysis, and data mining techniques to ensure steady flow of prospective customers.Below are my notable accomplishments:• Ensured customer comprehension by promptly clarifying promotion prerequisites.• Thrived in high-volume, customer-centric role by handling up to 20 interactions per hour.• Achieved exceptional sales results by consistently surpassing benchmarks, while excelling in performance.• Utilized strategic outbound calling techniques to promote Wyndham Rewards incentives to customer base.• Delivered tailored recommendations, aligning with unique customer needs identified through extensive interactions. Show less

My responsibilities are the following while performing as an Independent RealEstate Agent:Generating leads through various sources such as referrals, networking, online marketing, and local events; offering information about the local real estate market, financing options, and the buying/selling process; conducting comparative market analyses to help clients set competitive prices; negotiating offers and counteroffers between buyers and sellers; coordinating inspections, appraisals, and… Show more My responsibilities are the following while performing as an Independent RealEstate Agent:Generating leads through various sources such as referrals, networking, online marketing, and local events; offering information about the local real estate market, financing options, and the buying/selling process; conducting comparative market analyses to help clients set competitive prices; negotiating offers and counteroffers between buyers and sellers; coordinating inspections, appraisals, and other necessary services; developing marketing strategies to promote listings and attract potential buyers.My key highlights in this role include:• Ensured fairness and transparency throughout listing-to-closure process by fostering client satisfaction.• Achieved residential and commercial real estate transactions through expertguidance to property owners and buyers.• Streamlined transaction processes by addressing inquiries/concerns as intermediaries between clients and counterparties. Show less

Responsible for managing and overseeing the homeowner experience in assigned communities. This includes fostering working relationships with homeowners and ensuring that new homeowners have a positive experience. Provide concessions on an as needed basis to maintain homeowner satisfaction standards. Also responsible for coordinating and supervising work of Lennar trade partners to complete any homeowner exceptions. Work with trade partners to negotiate rates for additional work as needed… Show more Responsible for managing and overseeing the homeowner experience in assigned communities. This includes fostering working relationships with homeowners and ensuring that new homeowners have a positive experience. Provide concessions on an as needed basis to maintain homeowner satisfaction standards. Also responsible for coordinating and supervising work of Lennar trade partners to complete any homeowner exceptions. Work with trade partners to negotiate rates for additional work as needed. Partner with division management to maintain profitability standards and customer satisfaction standards. Show less

I served as Corporate Executive Relations and was accountable for:Primary point of contact for executive-level customers and stakeholders; communicating with various departments within Apple to find solutions to customer problems or inquiries; building and maintaining strong relationships with executives and VIP customers; assisting executives and VIP clients with strategic planning and decision-making, while leveraging Apple's products and services to meet their goals; collecting feedback… Show more I served as Corporate Executive Relations and was accountable for:Primary point of contact for executive-level customers and stakeholders; communicating with various departments within Apple to find solutions to customer problems or inquiries; building and maintaining strong relationships with executives and VIP customers; assisting executives and VIP clients with strategic planning and decision-making, while leveraging Apple's products and services to meet their goals; collecting feedback from executives and VIP clients regarding experiences with Apple's products and services.My key successes during this role were:• Spearheaded cross-functional collaboration to devise innovative service solutions.• Ensured prompt issue resolution by delivering findings and remedies to senior leadership.• Enhanced customer loyalty and satisfaction by effectively resolving Apple product challenges for prestigious clients. Show less

Track and report trends in product performance to engineering Assist customers configure their servers for optimum performance.Train and sit with new advisors during their transition periodDevelop and present new materials, using Keynote, to team members Develop and present training materials for new products

Assisted customers with troubleshooting and repair of their computer and home network systems associated with the Apple products

Assisted customers with troubleshooting and repair of their computer and home network systems associated with the Apple products