David Head Email & Phone Number

Guildford, England, Gb

Farnborough, England, United Kingdom

Farnborough, England, United Kingdom

Farnborough

• Monitoring Fleet status on CAMP, CMP and internal tracking systems• Maintenance input planning and liaison with the MRO• Ensure accurate and effective communication is maintained between all stakeholders• Assessment of operational requirements for specific aircraft configurations• Compiling reports, utilisation, reliability and flying profiles as required• Obtaining current aircraft hours/cycles for accurate status update of aircraft records data monitoring• Creation & closure of aircraft work packs ensuring accuracy of content and completion of Logbook Certificates• Assisting MROs in recovery of aircraft from AOG situations• Maintenance Programme reviews and amendments to reflect the current status of the aircraft.• Incoming Publication assessments, updates, reviews & tracking• Supporting regulatory audits and investigations• Assisting with internal audit findings

Guildford, United Kingdom

• Acting as a Key Account Manager for existing customers and generating recurrent business • Liaise with the customer on progress and issues whilst their aircraft is in maintenance • Working closely with the workshop to ensure all project targets are met (Budget, On Time Delivery, Customer expectations and satisfaction)• Responsible for all aspects of customer interface and relations from quote issuance to project completion and invoicing• Ensuring that Customer service level agreements are in place• Acting as the focal point to the OEM for all product related topics including integrated service programmes, warranty, and reporting • Maintain an up to date database containing customer and aircraft details CRM system• Support the Sales Director and Customer Support Department in sales and marketing activities

Farnborough Airport

Guildford, United Kingdom

• Ensuring clear communication with customers and identifying service requirements • Interpreting customer concerns and confidently responding with a solution• Arranging collection/delivery and courtesy car services• Communicating with the Workshop Controller and tracking vehicles through the workshop• Accurately managing goodwill/warranty claims• Creating invoices using Manheim programme• Handling telephone and face to face bookings in a confident manner• Attending training courses to comply with company regulations • Meeting high customer satisfaction and up sell KPI’s• Managing approximately 50 calls and 15 bookings per day

Haslemere, England

• Promoting business integrity to ensure lasting customer relationships• Ensuring all e-mail, telephone and face to face enquiries are handled professionally• Informing customers of vehicle issues and discussing repair options• Communicating with the workshop for information regarding turn round times and pricing• Liaising with national suppliers/ordering correct parts for each vehicle • Producing accurate quotations and sales invoices• Effectively using the TASBooks software and Microsoft programmes for day to day administration• Capacity and resource planning for the workshop• To contact Subcontractors and carry out all relevant admin

Maintain accurate banking records of all payment methods Efficient and accurate telephone bookings and reservationsTarget driven salesWorking within a small 5 person teamAssisting the General Manager by providing regular customers with exceptional individual serviceEnsuring that food hygiene and health & safety procedures are followedResponsible for securing premises at night

Stocktaking and running reports using company database/ExcelStock management & Order Processing Daily communication via Microsoft OutlookWorking within a non-negotiable Gross Profit of 76%Increasing spend-per-head using up-sell techniquesDuty management, training and supporting a team of 24Anticipating very different needs and expectations of guestsDealing with happy, unhappy and sometimes hostile customers

Chartered Management Institue, Management And Leadership, Level 5

Geography & Environmental Science

Education record