David Healey Email & Phone Number

Waltham, Massachusetts

• Dedicated resource for Channel Partner technical services support, globally• Provide technical onboarding assistance to Channel Partners in collaboration with the Evolv’s Channel Operations Manager.• Provide onsite/offsite technical service training to Channel Partner service personnel.• Where required, provide Channel Partners with their initial customer installation(s) at their customer site, to include providing customer and partner operation/installation training• Where required, provide Channel Partners with site survey assistance, best practices for deployment considerations• Perform as an initial liaison between Channel Partners and various departments within Evolv. For example: Engineering, Customer Success, Technical Support, and Channel Operations.• Perform as an initial Technical Support resource for Channel Partners• When not performing the duties of the Global Project Engineer – Channel, and when requested, I support Global Services with the following responsibilities:o Supports product demos and installations, as well as provides maintenance, upgrades, and repairs to existing field units. o As the interface between customers and Evolv's engineering and sales teams, our field engineers play a critical role in ensuring that our product implementations are successful. o As an expert in all aspects of our products, I am responsible for initial installation and setup, troubleshooting hardware and software issues, hardware testing and replacement, software maintenance and upgrading, training customer employees and security staff, and ensuring a very high level of customer satisfaction. o In conjunction with our sister group Global Solutions, I work collaboratively to provide support for pilots, trials, initial installs, and deployments, collecting data and providing critical feedback to our engineering and product managerso Provide onsite/offsite technical service training (TtT) to 3PSP service personnel.

Greater Denver Area

As a Regional Service manager I was engaged to assist with the organization and implementation of a new TSA/ILS service contract obtained that year. My expertise with TSA and past work evolving a TSA service team, along with a deep understanding of the technical and personnel challenges was considered a critical asset. Selected Contributions:• Defined and implemented team strategy – properly identifying regional customer support needs while working with the Director, US Field Service to market and promote a portfolio of Service products to satisfy them.• Established an annual set of clear, measurable and achievable operational goals and ensured that they were subsequently met.• Targeted and properly manage all aspects of the team’s P&L, balance sheet and cash flow.• Managed the team staff and resources while assuming full responsibility for the day to day management of all regional field service staff and the assets and resources available to them.• Managed external business partnerships and maintain 3rd party relationships commensurate with departmental strategy and compliance of the annual business plan• Ensured exemplary customer satisfaction by establishing mechanisms to measure customer satisfaction, including implementation efficiency, repair times and performance relative to charge. Assisted other teams and service branches to ensure timely resolution of all complaints.• Provided the timely monthly reports, forecasts, financial results, activity analyses and customer satisfaction metrics as required.• Facilitated and supported other departments by providing a proactive, timely and seamless interface with Sales, Service, QA/RA, Manufacturing, Program Managers, Product Development and all other departments.

Dallas/Fort Worth Area

* Performed advanced service and maintenance for AS&E parcel, low energy and high energy inspection systems. (Gemini, ZPortal, Mobile ZBV Van, and ancillary equipment along with legacy systems such as the 101 and 101z)* Sourced and supervised 3rd party support vendors

Doha, Qatar

* Initiated, developed and closed a services agreement with a prominent international services company that expanded the original contract from maintenance operations only, to include operational implementation and management support, resulting in the doubling the value of the existing contract (in $Ms) and provided opportunities of revenue growth in previously unforeseen areas of operation.*Introduced monthly program reviews with Key Middle Eastern account senior leadership as part of constant process improvement strategy devised to increase uptime, responsiveness and improve MTTR with regards to changing customer requirements.* Improved communications between subcontract service providers that increase responsiveness to customer outages and reduced downtime* Owner of P&L, business objectives, field service staff, subcontractor efforts, QA/QC, customer satisfaction, and sales lead generation for all Warzone AO and contracts.

Qatar

Performed advanced service and maintenance for AS&E parcel, low energy and high energy inspection systems. (Gemini, ZPortal, Mobile ZBV Van, OmniView 6mEV and ancillary equipment along with legacy systems such as the 101 and 101z) Performed operator and advanced system training to NATO, USAF FP, and international clients. Travelled extensively throughout the CENTCOM AO to provide technical support, site engineering and security evaluations, deployment and installation design recommendations, training and warranty support to NATO, DoS, USAF and USArmy customers. Tracked system performance, evaluated system deficiencies and provided metrics to the product engineering teams for solution pathways. Contributed field solutions to the engineering change process and provided QA/QC back to engineering.

Bedford, Massachusetts

Promoted to manager position to recruit, train and supervise 42+ field service engineers. Managed 18 direct reports and provided oversight to 3rd party contractor in Western CONUS, Hawaii, Alaska, Guam, and American Samoa. Selected Contributions: Key team member during conversion from third part party vendor to direct maintenance resulting in 30% improvement in asset mean down time in the first month after implementation. Key team member in creating In-Sourcing direct maintenance program to included recruiting, screening and hiring candidates, developing personnel and policy procedures as well as national service and coverage areas. Served on a special task force designated to coordinate with third party vendor for development of proprietary mobile application used in the paging and dispatch of field service engineers. Owner of customer satisfaction, field engineer moral, and all business objectives in Western Region area of responsibility.

Iraq, Anbar Province

Authorized Service Provider for American Science & Engineering, Inc. Advanced to increasingly responsible positions, culminating in supervisory role for the Maintenance, Service and Training contract for $US 34.8 million of USMC ZBV Backscatter Mobile X-ray systems in Anbar Province, Iraq in support of Operation Iraq Freedom. Selected Contributions: Exceeded AO contract requirements for asset operational uptime by 16% each month during deployment tenure. Supervised twelve field service engineers supporting twenty nine systems deployed in forward operating areas across 17,500 square miles. Responsible for tracking and maintaining $US 400,000 parts inventory and test equipment Interfaced with local contract customers to ensure contract deliverabless were being delivered efficiently and effectively Organized program logistical and life support and served as liaison between FSR forward locations and the USMC Logistic Supply Area. Generated reports tracking site performance, system and FSR status to program management. Designed and implemented solutions for customer requests for support. Performed advanced depot level service and maintenance for AS&E ZBV Mobile imaging systems. Responsible for all service and maintenance on x-ray imaging, mechanical, power generation, HVAC, networking, fiber optic communication links and other ancillary subsystems. Subject matter expert, technical trainer and mentor for forward deployed CSMI field engineers.3 | P a g e Provided user level operator training in the deployment, operator maintenance, usage, and image analysis. Assisted with the initial design and implementation of pilot universal base entry control point program with regards to system deployment and feasibility, placement, and equipment integration.

Iraq

Generator and HVAC technician

Turks And Caicos Islands

Heavy Equipment technician and parts and logistics specialist for an island infrastructure project at Ambergris Caye, Turks and Caicos Island. Remote location - new development

Golden, Colorado Usa

Master Automotive and Diesel technician. Subject matter expert. Performed Service and maintenance on all Dodge, Jeep, Chrysler, Plymouth, product lines along with mentoring/training for the apprentice technician program.

Inverness, Colorado Usa

Light Vehicle technician based at McMurdo Station, Antarctica during 1999 - 2000 summer season. Performed service, repair and maintenance on light wheeled and light tracked vehicles,