David Healey Email & Phone Number

Waltham, Massachusetts

• Dedicated resource for Channel Partner technical services support, globally
• Provide technical onboarding assistance to Channel Partners in collaboration with the Evolv’s Channel Operations Manager.
• Provide onsite/offsite technical service training to Channel Partner service personnel.
• Where required, provide Channel Partners with their initial customer installation(s) at their customer site, to include providing customer and partner operation/installation training
• Where required, provide Channel Partners with site survey assistance, best practices for deployment considerations
• Perform as an initial liaison between Channel Partners and various departments within Evolv. For example: Engineering, Customer Success, Technical Support, and Channel Operations.

Greater Denver Area

• As a Regional Service manager I was engaged to assist with the organization and implementation of a new TSA/ILS service contract obtained that year. My expertise with TSA and past work evolving a TSA service team.
• Defined and implemented team strategy – properly identifying regional customer support needs while working with the Director, US Field Service to market and promote a portfolio of Service products to satisfy them.
• Established an annual set of clear, measurable and achievable operational goals and ensured that they were subsequently met.
• Targeted and properly manage all aspects of the team’s P&L, balance sheet and cash flow.
• Managed the team staff and resources while assuming full responsibility for the day to day management of all regional field service staff and the assets and resources available to them.
• Managed external business partnerships and maintain 3rd party relationships commensurate with departmental strategy and compliance of the annual business plan

Dallas/Fort Worth Area

* Performed advanced service and maintenance for AS&E parcel, low energy and high energy inspection systems. (Gemini, ZPortal, Mobile ZBV Van, and ancillary equipment along with legacy systems such as the 101 and 101z)* Sourced and supervised 3rd party support vendors

Doha, Qatar

* Initiated, developed and closed a services agreement with a prominent international services company that expanded the original contract from maintenance operations only, to include operational implementation and management support, resulting in the doubling the value of the existing contract (in $Ms) and provided opportunities of revenue growth in.

Qatar

Performed advanced service and maintenance for AS&E parcel, low energy and high energy inspection systems. (Gemini, ZPortal, Mobile ZBV Van, OmniView 6mEV and ancillary equipment along with legacy systems such as the 101 and 101z) Performed operator and advanced system training to NATO, USAF FP, and international clients. Travelled extensively throughout.

Bedford, Massachusetts

Promoted to manager position to recruit, train and supervise 42+ field service engineers. Managed 18 direct reports and provided oversight to 3rd party contractor in Western CONUS, Hawaii, Alaska, Guam, and American Samoa. Selected Contributions: Key team member during conversion from third part party vendor to direct maintenance resulting in 30%.

Iraq, Anbar Province

Authorized Service Provider for American Science & Engineering, Inc. Advanced to increasingly responsible positions, culminating in supervisory role for the Maintenance, Service and Training contract for $US 34.8 million of USMC ZBV Backscatter Mobile X-ray systems in Anbar Province, Iraq in support of Operation Iraq Freedom. Selected Contributions:.

Iraq

Generator and HVAC technician

Turks And Caicos Islands

Heavy Equipment technician and parts and logistics specialist for an island infrastructure project at Ambergris Caye, Turks and Caicos Island. Remote location - new development

Golden, Colorado USA

Master Automotive and Diesel technician. Subject matter expert. Performed Service and maintenance on all Dodge, Jeep, Chrysler, Plymouth, product lines along with mentoring/training for the apprentice technician program.

Inverness, Colorado USA

Light Vehicle technician based at McMurdo Station, Antarctica during 1999 - 2000 summer season. Performed service, repair and maintenance on light wheeled and light tracked vehicles,